Shawna Anitra Sawney-Scott
Brooklyn
Summary
Results-driven operations professional with a proven track record in optimizing processes and driving efficiency. Skilled in team collaboration, strategic planning, and delivering measurable outcomes. Adept at leading cross-functional teams, project management, and resource allocation to enhance operational performance.
Overview
10
10
years of professional experience
Work History
Assistant Coordinating Manager
NYC Health + Hospital - Kings County Hospital
Brooklyn
02.2024 - Current
- Managed daily operations of ENT, Audiology, and Allergy Clinics, overseeing patient flow and staff performance.
- Responsible for the overall business and administrative oversight of the health care delivery system related to assigned/delegated Ambulatory Care Service.
- Align staff schedules to maintain optimal coverage and timely patient visits.
- Oversee the timely execution of pre-call tasks by designated personnel to ensure smooth workflow and efficient care delivery.
- Managed patient flow, overseeing non-clinical staff assignments, patient registration, scheduling, appointment reminders, and follow-up on missed appointments.
- Ensured that open visits were closed within a 72-hour window and supervised phone access systems to maintain smooth operational processes.
- Ensures and monitors that patient registration, appointment scheduling, appointment reminders and missed appointment letters are completed in accordance to the Department's Standard Work.
- Administers three EPIC templates to support the scheduling needs of both clinical and non-clinical staff, optimizing patient flow and workflow efficiency.
- Investigates patient complaints, acting as a liaison between the practice and the Department of Patient and Guest Relations.
- Provides detailed reports on investigation findings and corrective actions implemented.
- Gathers, analyzes, and reports on essential practice data, including patient cycle time, provider productivity, no-show rates, and reminder call effectiveness, ensuring timely delivery of information as requested by the Supervisor.
- Guarantee that all clerical staff are competent in carrying out their responsibilities according to Standard Work.
- Designs, develops, and delivers training programs to ensure staff proficiency in the use of new equipment, technologies, and methods.
- Oversee e-consult, referral, in-basket messages, pre-registration, and registration error work queues, ensuring compliance with departmental standards and timely resolution of issues.
- Support employee supervision and development in designated areas, in collaboration with the direct Supervisor, to enhance performance and ensure operational efficiency.
- Leads and engages in daily huddles and team meetings to ensure safe, efficient, and well-coordinated practice operations.
- Addressed patient concerns promptly and professionally, escalating to the Assistant Director when appropriate, resulting in improved patient relations and service resolution.
Substitute Teacher/Office Assistant
St. Francis of Assisi Catholic Academy
09.2024 - 02.2024
- Delivered effective substitute teaching services, ensuring continuity of instruction in the absence of the primary teacher.
- Facilitated group and one-on-one lessons in science and math for students ranging from early learners to middle school.
- Maintained a structured, learner-focused classroom environment that promoted academic growth and positive behavior.
- Coordinated and organized business luncheons and meetings, including conference room reservations and preparation, supporting smooth school operations.
- Managed various administrative tasks for the principal and faculty, contributing to efficient daily operations.
- Provided front desk coverage, handled phone inquiries, and coordinated student pick-up/drop-off, ensuring clear communication with parents.
Executive Assistant
Rabobank NA
08.2015 - 08.2022
- Managed complex calendars for the Global Head and two Executive Vice Presidents, ensuring seamless scheduling and high-level administrative support.
- Created detailed program reports and client-facing materials, demonstrating operational improvements and business impact.
- Developed content and materials for strategic planning sessions and executive presentations.
- Supported program budgeting, cost analysis, and tracking of key project deliverables to ensure timely and efficient execution.
- Planned and coordinated annual off-site seminars for international staff, including scheduling, logistics, and hybrid meeting setup (in-person and virtual).
- Successfully organized team-building events for up to 60 employees, overseeing travel arrangements, accommodations, and event logistics.
- Improved operational efficiency by managing expenses, optimizing meeting logistics, and producing data-driven reports and presentations.
- Monitored timelines and milestones to ensure program deliverables stayed on track and aligned with project goals.
Education
Masters - Business Administration
Capella University
01.2023
Bachelor of Science - Business Communications
Bernard Baruch College
01.2007
Skills
- Access
- Travel
- Axiom
- Calendar Management
- Concur
- Docushare
- EPIC Hyperspace
- EPIC Template Management
- Microsoft Office
- Office Management
- PeopleSoft
- SAP
- SQL
Timeline
Substitute Teacher/Office Assistant
St. Francis of Assisi Catholic Academy
09.2024 - 02.2024
Assistant Coordinating Manager
NYC Health + Hospital - Kings County Hospital
02.2024 - Current
Executive Assistant
Rabobank NA
08.2015 - 08.2022
Masters - Business Administration
Capella University
Bachelor of Science - Business Communications
Bernard Baruch College