Shawna Baker
Customer Service
Fresno,CA
Summary
Selfless Activity Director with strong talents in planning and executing daily activities and encouraging resident participation. Adept at managing a monthly calendar, personalizing activities, coordinating volunteers and handling activity budgets. Outstanding people skills and react calmly to emergency situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Activity Director
Dycora Transitional Health And Living
Fowler, CA
05.2018 - 12.2020
- Performed assessments on activity programs to determine what specific activities were suitable.
- Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
Manager
Tacobell
Fresno, CA
01.2015 - 03.2019
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maximized performance by monitoring daily activities and mentoring team members.
- Recorded inventory sales into organization's weekly income report.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Customer Service
Bakery Associate
Savemart
Clovis, CA
05.2018 - 12.2018
- Mixed dough, scaled breads and cakes, fried doughnuts and performed baking duties.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Caregivier
IHSS Fresno County
Fresno, CA
12.2017 - 03.2018
- Maintained clean, safe and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported clients to and from medical appointments with safety and efficiency.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Cashier
99 Cent Only Store
Fresno, CA
08.2011 - 01.2014
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Herbert Hoover High School
Fresno, CA 08.2007 - 06.2011
No Degree - Register Nurse
Fresno City College
Fresno, CA 08.2020 - Current
Skills
Patient evaluations
Activity Organization
Self-Motivated
Decision Making
Active Listening
Customer Service
Leadership
Organization and Time Management
Critical Thinking
Timeline
No Degree - Register Nurse
Fresno City College
08.2020 - Current
Activity Director
Dycora Transitional Health And Living
05.2018 - 12.2020
Bakery Associate
Savemart
05.2018 - 12.2018
Caregivier
IHSS Fresno County
12.2017 - 03.2018
Manager
Tacobell
01.2015 - 03.2019
Cashier
99 Cent Only Store
08.2011 - 01.2014
High School Diploma -
Herbert Hoover High School
08.2007 - 06.2011