Summary
Overview
Work History
Education
Timeline
Generic

Shawna Baker

Cleveland,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Shift Manager

Wendy's
Lakewood , OH
04.2023 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.

Area Cleaner

Cleveland Clinic Main Campus
Cleveland, OH
01.2023 - 04.2023
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Emptied wastebaskets and replaced liners.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.

Shift Leader

Taco Bell
Lakewood, OH
02.2021 - 01.2023
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Monitored employee performance to ensure compliance with company policies and procedures.

Area Cleaner

Cleveland Clinic Main Campus
Cleveland, OH
10.2018 - 02.2021
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Emptied wastebaskets and replaced liners.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.

Shift Leader

Taco Bell
Lakewood, OH
09.2015 - 10.2018
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.

Education

Bachelor of Science - Human Services

Post University
Waterbury, CT
06-2027

High School Diploma -

The School Of One
Cleveland, OH
08-2020

Timeline

Shift Manager

Wendy's
04.2023 - Current

Area Cleaner

Cleveland Clinic Main Campus
01.2023 - 04.2023

Shift Leader

Taco Bell
02.2021 - 01.2023

Area Cleaner

Cleveland Clinic Main Campus
10.2018 - 02.2021

Shift Leader

Taco Bell
09.2015 - 10.2018

Bachelor of Science - Human Services

Post University

High School Diploma -

The School Of One
Shawna Baker