Shawna Ball
Elgin,IL
Summary
Client-focused professional with 10 years of experience in managing teams and providing personalized care. Currently an Esthetician student with a background in education, skilled in multitasking, de-escalating stressful situations, and fostering strong client relationships. Committed to leveraging interpersonal skills and work ethic to contribute effectively as a Hair Salon Assistant.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Long Term Substitute Teacher
School Association of Special Education DuPage County (SASED)
01.2023 - 01.2026
- Created welcoming environment, anticipated client needs, delivered high-end customer service.
- Managed client flow, maintained dispensary cleanliness, assisted stylists under pressure.
- Experienced in assessing client preferences and communicating effectively to ensure a seamless salon experience.
- Pivoted in fast-paced environments, managed scheduling shifts and client concerns with professionalism.
- Proven ability to work seamlessly with stylists, receptionists, and management to keep the salon running smoothly.
- Current First Aid/CPR/BLS certification with a strong foundation in infection control and salon safety protocols.
ContractedSASED Teacher's Assistant/Paraprofessional
Maxim Healthcare
01.2021 - 01.2023
- Provided customized, empathetic client care, effectively communicating with diverse clientele to create an inclusive and luxury guest experience.
- Streamlined daily operations by coordinating stylist schedules, managing walk-ins, and executing time-sensitive tasks within tight deadlines.
- Coordinated team operations as central point of contact, managing schedules, greeting guests, and resolving customer service issues to enhance guest satisfaction.
Paraprofessional
Parklane Preparatory Academy
01.2018 - 01.2019
- Recognized multiple times as Employee of the Month for exceptional reliability, collaborative team-first attitude, and uplifting the overall workplace culture.
- Utilized discreet de-escalation tactics to resolve client complaints and scheduling conflicts, maintaining a serene and upscale environment.
- Coordinated logistics under pressure, managing retail promotions, inventory restocking, and guest transitions to enhance salon operations.
Education
Bachelor of Arts - Applied Behavioral Sciences
National-Louis University
Wheeling, IL01-2005
Esthetician
Tricoci University
Elgin, IL03-2027
Skills
- Salon Operations
- Client Relation & Hospitality
- Customer care
- Client flow
- Sanitation standards
- Infection control
- Luxury Education
- Conflict Resolution
- Classroom Management
- Activity Coordination
- Dispensary keep
- Front Office Management
- Client flow management
- Stylist support
- Team Collaboration
- Dispensary management
- Retail stocking
Certification
Current First Aid/CPR/BLS certification
Skin Script, certifcations on-going/in progress
Dermologica, certifications on-going/in progress
Bio-Therapeudic, certifications on-going/in process
Chemical Peels, Microdermabrasion, Nano Pen, Waxing, Eyelashes, Lash/Brow Waxing & Tinting
Timeline
Long Term Substitute Teacher
School Association of Special Education DuPage County (SASED)
01.2023 - 01.2026
ContractedSASED Teacher's Assistant/Paraprofessional
Maxim Healthcare
01.2021 - 01.2023
Paraprofessional
Parklane Preparatory Academy
01.2018 - 01.2019
Esthetician
Tricoci University
Bachelor of Arts - Applied Behavioral Sciences
National-Louis University
Student Council Member, Tricoci University
Selected participant at Beauty Blitz 2026, selected by industry professionals to participate in the beauty showcase