Shawna Banse
Thor,IA
Summary
Compassionate professional experienced in family dynamics and community resources. Skilled in motivational interviewing and crisis intervention, committed to fostering positive outcomes for clients through tailored support plans and effective communication.
Overview
8
8
years of professional experience
Work History
Family Support Specialist
Families First Counseling
Fort Dodge, IA
12.2024 - Current
- Conducted assessments to identify family needs and develop tailored support plans.
- Facilitated communication between families and service providers to enhance service access.
- Provided crisis intervention support, ensuring immediate safety and well-being of clients.
- Coordinated assessments focused on parenting skills and family dynamics improvement.
- Monitored client progress, adjusting support plans based on changing circumstances and needs.
- Developed educational materials to promote awareness of available resources for families in distress.
Registration Receptionist
Iowa Specialty Hospital
Clarion, IA
07.2022 - Current
- Managed patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Streamlined check-in procedures, enhancing patient flow and reducing wait times in busy reception area.
- Trained new reception staff on EMR systems and front desk protocols to improve operational efficiency.
- Coordinated communication between patients and medical staff, fostering a welcoming environment for visitors.
- Oversaw scheduling of appointments, optimizing physician availability and maximizing clinic productivity.
- Led efforts to maintain organized records management system, supporting compliance with HIPAA guidelines.
Supervisor
Friendship Haven Nursing Home
Fort Dodge, IA
01.2021 - 08.2022
- Supervised daily operations ensuring compliance with health regulations and quality standards.
- Developed staff training programs enhancing care delivery and employee performance.
- Coordinated interdisciplinary team meetings to improve resident care plans and outcomes.
- Implemented scheduling systems optimizing staff allocation and reducing overtime costs.
- Monitored resident health metrics, facilitating timely interventions and support services.
- Streamlined communication processes between departments enhancing collaboration and efficiency.
- Advocated for resident needs, fostering a supportive environment that promotes dignity and respect.
Substance Abuse Technician
Community Family Resources
Fort Dodge, IA
01.2018 - 01.2022
- Monitored client behavior and progress in treatment programs.
- Assisted in developing personalized recovery plans for clients.
- Facilitated group therapy sessions to enhance peer support.
- Documented client interactions and treatment outcomes accurately.
- Collaborated with multidisciplinary teams to ensure coordinated care.
- Educated clients on the dangers of substance abuse and the benefits of sobriety through group workshops and one-on-one counseling sessions.
Education
Bachelor of Science - Human Services
Buena Vista University
Storm Lake, IA09-2026
Skills
- Individualized service planning
- Professional boundaries
- Self-awareness
- Motivational interviewing
- Multicultural sensitivity
- Child development
- Family dynamics
- Community resources
- Client advocacy
Timeline
Family Support Specialist
Families First Counseling
12.2024 - Current
Registration Receptionist
Iowa Specialty Hospital
07.2022 - Current
Supervisor
Friendship Haven Nursing Home
01.2021 - 08.2022
Substance Abuse Technician
Community Family Resources
01.2018 - 01.2022
Bachelor of Science - Human Services
Buena Vista University