Cheylin Minaya
The Bronx,New York
Summary
Family support specialist with experience in providing empathetic and effective assistance to families. Strong focus on fostering team collaboration and achieving meaningful results. Experience working with adolescent populations in both clinical and community settings. Familiar with client documentation, treatment plan implementation, client monitoring and medication supervision. Skilled in case management, conflict resolution, and counseling. Reliable and adaptable, known for addressing changing needs efficiently.
Overview
9
9
years of professional experience
Work History
Family Support Specialist
Catholic Guardian Services
12.2023 - Current
- Enhanced family well-being by providing comprehensive support services and resources.
- Assisted families in navigating complex social service systems to access needed supports and benefits.
- Conducted regular home visits to assess family progress and adjust support plans as needed.
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
- Developed personalized service plans for each family to address their specific needs and goals.
- Empowered parents by providing education on child development milestones, effective discipline strategies, and age-appropriate activities.
Care Coordinator
ACMH Inc
03.2022 - 03.2023
- Develop and coordinate healthcare programs
- Develop patient goals and monitor progress
- Reports incidents or behavioral changes in residents - Handle patient case management and education
- Assist patients in performing adult skills of daily living
- Managed case load of 50+ clients
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Program Specialist
ACMH Inc.
03.2020 - 03.2022
- Worked alongside other professionals to outline and implement program plans and objectives.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Established goals and created action plans to achieve goals.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Front Desk Associate
ACMH Inc.
04.2018 - 03.2020
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Monitored client's in residency, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Sales Associate / Key Holder
Bath & Body Works
10.2015 - 01.2018
- Suggested changes in working conditions and use of equipment to increase efficiency of shop, department, and work crew
- Successfully managed a 7-person team in running a retail operation
- Conferred with other supervisors to coordinate activities of individual departments
- Responsible for opening/closing of the store, bank deposits, paperwork, and unloading of truck
- Performed activities of the workers supervised, when needed
Front Desk Manager
Equinox
08.2015 - 11.2017
- Interpreted company policies to workers and enforced safety regulations
- Analyzed and resolved work problems and assisted workers in solving work problems
- Trained new workers
- Responsible for opening of the gym - Conducted monthly work schedule for Front Desk Crew
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
- Interviewed and hired gym staff for various roles.
Education
Social Work
Bronx Community College
Skills
- Fluent Spanish Speaker
- Medical Terminology
- Database Coordination
- Program Oversight
- Care Planning
- Case Management
- Individualized Service Planning
Timeline
Family Support Specialist
Catholic Guardian Services
12.2023 - Current
Care Coordinator
ACMH Inc
03.2022 - 03.2023
Program Specialist
ACMH Inc.
03.2020 - 03.2022
Front Desk Associate
ACMH Inc.
04.2018 - 03.2020
Sales Associate / Key Holder
Bath & Body Works
10.2015 - 01.2018
Front Desk Manager
Equinox
08.2015 - 11.2017
Social Work
Bronx Community College
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