Hillary Balbi
The Bronx,NY
Summary
Compassionate bilingual individual known for high productivity and efficient task completion. Skilled in client needs assessment, care plan development, and case management documentation. Excel in communication, empathy, and problem-solving to support clients effectively. Ready to leverage skills in time management and teamwork to enhance service delivery outcomes.
Overview
4
4
years of professional experience
Work History
Case Planner
Catholic Guardian Services
New York , NY
04.2024 - 02.2025
- Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
- Assessed safety risks for children living at home or in foster care settings.
- Collaborated with multidisciplinary team of mental health case managers and disability workers.
- Visited clients at residence for home study assessments to assist courts with custody decisions.
- Maintained lists of resources helpful to clients.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
Sales Associate
Macys
Bronx, NY
03.2023 - 06.2023
- Developed and implemented sales strategies to achieve monthly and annual sales targets.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Directed sales force in achieving daily, monthly, and annual sales goals.
- Developed and implemented sales strategies to achieve divisional sales objectives.
- Adhered to company initiatives and achieved established goals.
Group Leader
Good Shepherd Services
Bronx, NY
08.2021 - 03.2023
- Provided guidance to students in the form of counseling, mentoring, and goal setting.
- Collaborated with various departments to support and establish programs, lessons and student activities.
- Incorporated technology into teaching methods to engage learners more effectively.
- Cultivated positive relationships with parents and staff to facilitate school operations and student success.
- Oversaw day-to-day work of classroom teachers, administrative staff and school personnel to expertly serve students' needs and meet district and state standards.
Sales Associate
Nike
New York, NY
02.2022 - 01.2023
- Developed trusting relationships with customers by making personal connections.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Described merchandise and explained use, operation and care.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assisted customers with product selection, sizing and styling.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Education
Bachelor's - Sociology
Hunter College
01.2024
Associate's - Communication
Borough of Manhattan Community College
06.2021
Skills
- Client engagement
- Effective communication
- Team leadership
- Relationship building
- Stocking and receiving
- Exceptional customer service
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Case Planner
Catholic Guardian Services
04.2024 - 02.2025
Sales Associate
Macys
03.2023 - 06.2023
Sales Associate
Nike
02.2022 - 01.2023
Group Leader
Good Shepherd Services
08.2021 - 03.2023
Bachelor's - Sociology
Hunter College
Associate's - Communication
Borough of Manhattan Community College
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