Hi, I’m
Shawna Benefo
Wilmington,NC
Summary
Professional, detail oriented, focusing on effort to achieve, consistent performance and quality results. Years of call center and customer service experience. Including working in the Collections space, Phone Banking, as well as Fraud Prevention Operations space, most recently as a Fraud Operations Consultant.
Overview
12
years of professional experience
Work History
Verizon Wireless
Fraud Analyst Consultant
10.2020 - 09.2024
Job overview
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Verizon Wireless
Collection Customer Service Representative
11.2016 - 09.2020
Job overview
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts
- Exceeded monthly targets for both individual collections results and team performance consistently, demonstrating a strong commitment to achieving organizational goals.
- Enhanced overall team performance through active participation in training sessions, sharing best practices, and providing constructive feedback to colleagues.
Piedmont Airlines
Ramp Agent
10.2012 - 11.2016
Education
High Tech InstituteSacramento, California
Medical Assistance Certification
05.1996
American River CollegeSacramento, California
General Education Studies
01.1995
Foothill Senior High SchoolFoothill Farms, California
High School Diploma
06.1993
Skills
- Problem-Solving
- Critical Thinking
- Fast Learner
- Computer Skills
- Customer Service
- Communication Skills
- Ability to Work in a Team
- Effective Time Management
- Comprehension
Personal Information
Title: Customer Service Agent
Timeline
Fraud Analyst Consultant
Verizon Wireless
10.2020 - 09.2024
Collection Customer Service Representative
Verizon Wireless
11.2016 - 09.2020
Ramp Agent
Piedmont Airlines
10.2012 - 11.2016
High Tech Institute
Medical Assistance Certification
American River College
General Education Studies
Foothill Senior High School
High School Diploma
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