Shawna Berdan
New Prague,MN
Summary
Overview
4
4
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Northfield Hospital and Clinics
04.2023 - Current
- Increased patient satisfaction scores through consistent delivery of high-quality nursing care during labor and postpartum periods.
- Streamlined communication between patients, families, and medical staff by effectively conveying critical information regarding treatment plans and progress updates.
- Mentored new CNA staff members on best practices in labor and delivery nursing, contributing to cohesive and collaborative team environment.
- Provided emotional support to mothers throughout labor, offering encouragement and reassurance as needed.
- Enhanced maternal and infant safety through diligent monitoring of vital signs and timely reporting of any abnormalities.
- Assisted in successful delivery of newborns by supporting medical staff during procedures.
- Reduced complications during childbirth by assisting physicians with surgical preparations such as setting up sterile fields or instrument trays when needed.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Created and filed birth certificates following Minnesota Department of Health guidelines
Nursing Assistant
Mala Strana
07.2022 - 04.2023
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care.
- Supported patient mobility, reducing risk of falls and facilitating physical therapy exercises.
Server
Charlie's On Prior
06.2020 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Bachelor of Arts - Biology
Saint Mary's University of Minnesota
Winona, MN12-2022
Skills
- Team collaboration
- Relationship building
- Schedule management
- Advanced problem solving
- Document management
- Cross-functional collaboration
- Conflict management
- Strong work ethic
- Exceptional customer service
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Nursing Assistant
Northfield Hospital and Clinics
04.2023 - Current
Nursing Assistant
Mala Strana
07.2022 - 04.2023
Server
Charlie's On Prior
06.2020 - 08.2022
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) Certification - American Heart Association.
Bachelor of Arts - Biology
Saint Mary's University of Minnesota
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