Shawna Byrd
Rapid City,SD
Summary
- Punctual and honest Front-End Supervisor with solid background in retail environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
- Expert retail sales professional offering seventeen years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.
- Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
- Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning.
- Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
21
21
years of professional experience
Work History
Cashier
Breadroot Natural Foods Co-op
08.2023 - Current
- Customer service, cash register operation, stocking, facing, and cleaning.
- Greeted customers entering store and responded promptly to customer needs.
- Assist customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restock and organized merchandise in front lanes.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Prevent loss by vigilantly monitoring potential theft or fraud situations in store.
- Maintain current knowledge of store promotions and highlighted sales to customers.
- Work closely with shift manager to solve problems and handle customer concerns.
Preschool Teacher Assistant
Rural America Initiatives
08.2020 - 09.2021
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured safe and nurturing environment for all students, adhering to health and safety guidelines in classroom and promoted emotional well-being and academic growth for all students.
- Applied play-based strategies to provide diverse approaches to learning.
- Child Development Associate - CDA (Nationally certified to teach from 2021-2024)
Jewelry Associate
Wal-Mart
08.2010 - 09.2020
- Remained vigilant against potential security threats, maintaining safe environments for both staff and customers in jewelry department.
- Assisted in inventory management, conducting periodic counts and restocking sold items efficiently.
- Conducted thorough inspections of incoming merchandise shipments for quality assurance before placement onto sales floor or into stockroom storage areas.
- Partnered with external vendors for repairs or customizations when necessary, ensuring timely completion of customer requests.
- Collaborated closely with fellow Jewelry Associates during peak hours to ensure all customers received prompt attention, resulting in maximized sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Handled customer inquiries professionally, resolving issues effectively to maintain high satisfaction levels.
Front-End Supervisor
Sam’s Club
07.2003 - 08.2010
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed team of cashiers, door greeters, and cart-pushers, fostering positive work environments focused on teamwork and collaboration.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
Education
Bachelor of Arts - Fine Arts, Social Science, & Elementary Education
Black Hills State University
Spearfish, SD05.2013
Associate of Arts -
Black Hills State University
Spearfish, SD05.2010
Skills
- Work Ethic and Integrity
- Customer Service
- Cash handling expertise
- Organizational abilities
- Motivational Skills
- POS system knowledge
- Workplace safety awareness
- Critical Thinking
- Verbal and written communication
- Time Management
- Classroom Management
- Classroom Organization
Additional Information
I am honest, dependable, caring, and understanding. I am innovative and will get any job done to the highest standards; I can work alone as well with others. I am a fast learner and I stay up-to-date with current issues by doing research. I am open minded to new ideas, different methods of learning, and and constructive criticism. I have studied many cultures and I have experienced many styles of teaching. I have a positive outlook and am willing to create new solutions to problems that come my way.
Timeline
Cashier
Breadroot Natural Foods Co-op
08.2023 - Current
Preschool Teacher Assistant
Rural America Initiatives
08.2020 - 09.2021
Jewelry Associate
Wal-Mart
08.2010 - 09.2020
Front-End Supervisor
Sam’s Club
07.2003 - 08.2010
Bachelor of Arts - Fine Arts, Social Science, & Elementary Education
Black Hills State University
Associate of Arts -
Black Hills State University
Similar Profiles
Zoe HutchensZoe Hutchens
Front End Assistant Manager/MOD at Durango Natural Foods Co-opFront End Assistant Manager/MOD at Durango Natural Foods Co-op
Julia DarianoJulia Dariano
Front End Cashier at Sacramento Natural Foods Co-OpFront End Cashier at Sacramento Natural Foods Co-Op
Hanna CuomoHanna Cuomo
Receiving Coordinator at Outpost Natural Foods Co-opReceiving Coordinator at Outpost Natural Foods Co-op