Shawna Collier

Represented organization in community meetings, developed new strategic partnerships, managed existing partnerships, collaborated/hosted networking and financial education events. Participated in community meetings to stay informed about local developments and community needs, effectively representing the organization and fostering a proactive approach to community engagement. Demonstrated effective partnership building and strategic initiatives to drive organizational objectives. Successfully established three new banking partnerships in Kansas City and two in St. Louis, including a noteworthy collaboration with a newly entering bank in the St. Louis market. Demonstrated adept relationship-building skills, expanding the organization's network and contributing to strategic growth initiatives.

Collaborated with diverse organizations to establish four active credit-building referrals, significantly expanding our client base and contributing to the achievement of our goal of 650 small-dollar loans. During pandemic, successfully originated 80 business loans, providing crucial capital to entrepreneurs, and effectively managed delinquencies, demonstrating a strong balance between business growth and risk management. Facilitated a 3-year program empowering post-incarcerated individuals in basic entrepreneurship, in collaboration with the Kellogg Foundation.

Provided broad base of financial and credit services to help customers find solutions to their financial needs, grow bank revenue through selling products and services, promote bank in community outreach activities, provide financial education. Improved customer satisfaction by providing personalized banking solutions and exceptional service. Generated new business by conducting thorough financial needs assessments. Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.