Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Accomplishments
Timeline
Generic

Shawna Decker

Chiloquin,OR

Summary

10 plus years in retail services in various departments. From sales associates, to management experience. My social service experience has given me additional ability to assist with a diverse demographic of individuals, as well as personalities. Conflict management and resolution has assigned in various situations in the customer service and social service industries.

Overview

20
20
years of professional experience
1
1
Certification

Work History

QMHA-R/PSS Casemanagement

Changing Leads Counseling LLC
03.2025 - 2025
  • Provide wrap around services in a mental health agency for community members. Anywhere from crisis intervention, one on one peer support, Casemanagement, support groups, transportation. Community outreach during specified functions and events.

Office Assistant/Programs Specialist

SCOEDD
01.2022 - 06.2022
  • Maintained case files for program participants.
  • Receptionist duties, calls, customer service, scheduling, communicative logs.
  • Coordinating meetings for Exec. direc. Commissioner mtgs.

House cleaning

High Desert House Cleaning
07.2021 - 12.2021
  • Maintained professional cleanliness for diverse clients personal homes.

Community Outreach Domestic Violence Advocate

Emergency Support Shelter
11.2015 - 06.2019
  • Produced 5 years of client directive services for a vulnerable demographic of individuals.
  • Case management, child care duties, cleaning, client calls, files, outreach for services provided, rallys with government sectors, facilitates support groups.

Front End Supervisor

Ross Dress For Less
09.2015 - 11.2015
  • Maintained employee schedules and floor duties, closing and opening operations, cash regulations and directives, security obligations, sales quotas, department cleanliness.

Customer Service Team Lead/Supervisor

Macys
03.2012 - 04.2015
  • Started out as a Bridal Consultant managing case files for bridal customers.
  • Managed sales associates team of 12, scheduling, register cash outs and daily sales quotas, closing details, customer service, safety regulations, calls.

Sales Associate

Peer 1 Imports
09.2012 - 02.2013
  • Temporary position for sales of interior decor.
  • Customer service, cash handling register sales.

Surface Support/Line Tender

Klamath County Sheriff Dive Rescue
04.2005 - 12.2006
  • Provided volunteer community services.
  • Rescue and recovery efforts for victims.
  • Providing educational purposes for community.
  • Directly reporting to Sheriff Dept.

Jewelry Sales Associate

Walmart
08.2002 - 11.2005
  • Provided sales and customer personal orders of fine jewelry.
  • Customer calls, department cleanliness.

Education

No Degree - GED Studies

Klamath Adult Learning Center
Klamath Falls, OR

No Degree - Educational Studies

Henley High School
Klamath Falls, OR

Skills

  • Group Therapy
  • Teaching
  • Program Development
  • Social Work
  • Crisis Intervention
  • Administrative Experience
  • Email Marketing
  • Team Management
  • Customer service
  • Writing Skills
  • Childcare
  • Residential Cleaning
  • Curriculum Development
  • Case Management
  • Interviewing
  • Presentation Skills
  • Supervising Experience
  • Program Management
  • Individual / Group Counseling
  • Legal Research
  • Tutoring
  • Office Management
  • Management

Certification

ODL, 2024-08-01, 2029-11-30

Personal Information

  • Visa Status: Authorized to work in the US for any employer
  • Driving License: ODL
  • Work Permit: Authorized to work in the US for any employer

Accomplishments

Obtained a Qualified Mental Health Associate Certification 2025

Obtained a Peer Support Specialist Certification 2025

Obtained a First Aide, CPR, AED Certification 2025

And numerous other trainings available upon request.

Timeline

QMHA-R/PSS Casemanagement

Changing Leads Counseling LLC
03.2025 - 2025

Office Assistant/Programs Specialist

SCOEDD
01.2022 - 06.2022

House cleaning

High Desert House Cleaning
07.2021 - 12.2021

Community Outreach Domestic Violence Advocate

Emergency Support Shelter
11.2015 - 06.2019

Front End Supervisor

Ross Dress For Less
09.2015 - 11.2015

Sales Associate

Peer 1 Imports
09.2012 - 02.2013

Customer Service Team Lead/Supervisor

Macys
03.2012 - 04.2015

Surface Support/Line Tender

Klamath County Sheriff Dive Rescue
04.2005 - 12.2006

Jewelry Sales Associate

Walmart
08.2002 - 11.2005

No Degree - GED Studies

Klamath Adult Learning Center

No Degree - Educational Studies

Henley High School

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Shawna Decker