SHAWNA ENRIQUEZ
Fort Worth,TX
Summary
Resourceful Coordinator with background providing office management and customer and administrative support. Polished in scheduling meetings, maintaining calendars, answering phones and updating databases. Proficient in various software and report generation.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Driver
Door dash
Mansfield, TX
06.2025 - Current
- Operated DoorDash delivery app to accept and manage customer orders.
- Picked up meals from restaurants and verified correct order details.
- Delivered food to customers using navigation and route planning.
Administrative Coordinator
Sprouts Farmers Market
Mansfield, TX
08.2023 - 09.2026
- Head cashier: Completed paperwork for cashiers to ensure proper documentation.. Handle breaks, coach and guide them.
- Back up bookkeeper: Checked paperwork from head cashiers, counted and set tills, managed safe counts, processed change orders, corrected time clock adjustments, resolved scheduling errors, posted and hired candidates, ordered supplies for the store.
- Onboarding ambassador: Facilitated onboarding for new hires by providing job training and guidance through the I-9 process and job responsibilities.
- Rewards ambassador: Developed and implemented customer rewards points system; explained system to customers and facilitated their sign-up.
- In store shopper: Collected and organized online orders for curbside delivery. for curbside
Cashier team lead
Academy Sports + Outdoors
Mansfield, TX
05.2022 - 09.2023
- Provided customer service support
- Assigned and counted tills to ensure accuracy and accountability during shifts
- Trained new cashiers on procedures and customer service skills to maintain high service standards
- Managed online order processing for customer pickup
- Assigned prices to merchandise for sale
- Handle online orders for pickup
- Compiled and organized cash deposits for bank submission
- Trained new cashiers on register operations
- Stocked freight for front end upon truck arrivals
Rgm
Papa Murphys
Mansfield, TX
05.2016 - 07.2022
- Managed overall operations of the restaurant, ensuring quality and efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Scheduled truck and produce orders, managed inventory. Trained and guided employees to enhance service quality. Customer service is my specialty! ! Know each of my customers by name or by their order.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Rgm
Pizzahut
Mansfield, TX
08.2012 - 04.2016
- Coordinated dispatching of drivers for timely deliveries. Processed customer orders via phone and in-person interactions. making and adjusting prep plans schedules and truck orders. Prepared meals according to established recipes and standards,Conducted inventory counts to maintain accurate stock levels, Monitored labor costs and adjusted staffing based on sales trends.
- Performed routine responsibilities to maintain smooth workflow and high standards.
- Proposed innovative solutions to improve team collaboration and achieve better outcomes.
- Collaborated with diverse coworkers to meet goals and resolve product and service-related issues.
Shift manager
Pizza hut
Benbrook, TX
10.2007 - 08.2012
- Supervised Pizza Hut shift operations and guided crew through busy service periods.
- Oversaw shift operations and managed labor allocation for optimal coverage.
- Trained new team members on Pizza Hut service, safety, and station procedures.
- Monitored food preparation standards and supported Pizza Hut quality checks.
- Prepared and cooked food items while serving as a drive-thru cashier during peak hours.
Teacher
La petite
Benbrook, TX
07.2004 - 10.2007
- Developed lesson plans, supply lists, and schedules to facilitate effective classroom management. Provided care and education for eleven two-year-olds, focusing on potty training and developmental milestones.
- Created lesson plans for La Petite classroom to enhance children's learning experiences.
- Directed children through daily activities and transitions, ensuring a structured environment.
- Oversaw safety and cleanliness in learning spaces to maintain a secure environment.
Education
associate degree -
Tarrant county college
Fortworth, TX01-2010
High school diploma or GED - undefined
Mansfield High School
Mansfield, TX05-1993
12th - Sociology
Mansfield high school
Fort Worth, TX01-1993
Skills
- Administrative Support
- Microsoft Office
- Microsoft Word
- Customer engagement
- Guest rapport building
- Employee relationship building
- Recruiting
- Leadership
- Supervising Experience
- Call center experience
- Guest greeting
- Check payment processing
- Accounting finance expertise
- Cost control
- Forecasting
- Planograms
- Quality control
- Kitchen management
- Typing
- Data analytics
- Diverse student engagement
- Parent school communication
- Inventory Control
- Operations management
- Microsoft PowerPoint
- Customer relationship management
- Guest services
- Employee relations
- Conflict management
- Human Resources
- Assistant Manager Experience
- Administrative experience
- Confidential information handling
- Customer communication
- Accounting
- Labor Cost Analysis
- Pricing
- Purchasing
- Food Handling
- Shift Management
- Basic math
- Computer skills
- Family education collaboration
- Customer greeting
- Client relationship building
- GPS navigation
- Route planning
- Delivery app operation
- Vehicle inspection
- Order verification
- Customer delivery
- Dispatch coordination
- Inventory handling
- Safety compliance
- Attention to detail
- Problem solving
- Conflict resolution
- Team collaboration
- Route management
- Basic vehicle repairs
- Safe driving techniques
- Friendly and outgoing
- Staff development
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Certification
Driver's License, Food Handler Certification
Awards
Excellence in social sciences, April 2007, Award from tarrant county college, Teacher of year, December 2006, From la petite academy
Additional information
I began working at age ten in my father's grocery store. I also worked at krogers,and McDonald's as a young teenager. I left the workforce for a few years in 1996 to give birth to my first of my two sons,I left teaching to work at pizza hut because I was a single mother of two.I raised my two sons by myself off tips. My sons are adults now. I stayed with pizza hut with hopes to advancement. I have years of experience in managing, customer service,scheduling, inventory, labor,truck orders,ect. I am willing to learn. I am very reliable, always on time and ready to work.
Timeline
Driver
Door dash
06.2025 - Current
Administrative Coordinator
Sprouts Farmers Market
08.2023 - 09.2026
Cashier team lead
Academy Sports + Outdoors
05.2022 - 09.2023
Rgm
Papa Murphys
05.2016 - 07.2022
Rgm
Pizzahut
08.2012 - 04.2016
Shift manager
Pizza hut
10.2007 - 08.2012
Teacher
La petite
07.2004 - 10.2007
12th - Sociology
Mansfield high school
High school diploma or GED - undefined
Mansfield High School
associate degree -
Tarrant county college