Shawna Faulkner
New York
Summary
Compassionate Direct Support Professional with over 25 years of experience in delivering personalized care to individuals with developmental disabilities. Skilled in behavior documentation and crisis intervention, ensuring safety and promoting independence.
Overview
2027
2027
years of professional experience
Work History
Direct Support Professional
Life Adjustment Center
Bronxville
09.1999 - 06.2026
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided individualized support to clients with developmental disabilities.
- Assisted clients in daily living activities and personal care routines.
- Assisted individuals in learning and developing new skills.
- Facilitated recreational activities that enhanced social interaction and community integration.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored and documented individual behaviors for assessment, reporting changes to supervisor for timely intervention.
- Documented client progress and maintained accurate records of services provided.
- Monitored medication adherence and reported any concerns to healthcare professionals.
- Used approved crisis intervention techniques in emergency situations.
- Modeled appropriate responses and reinforced desired behaviors to encourage positive behavior in individuals.
Cashier
Burlington
Bronxville
08.2024 - 09.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Followed store policies for cash handling and loss prevention practices consistently.
- Maintained clean and organized checkout areas for a positive shopping experience.
- Assisted customers with product inquiries and provided excellent service.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted management with various tasks to support store operations.
Cashier
Pathmark Supermarket
Yonkers
- Handled cash, credit, and gift card transactions accurately and securely.
- Processed customer transactions efficiently using point-of-sale systems.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected customer payments and provided accurate change during transactions.
- Assisted customers with product inquiries and provided excellent service.
- Maintained clean and organized checkout areas for a positive shopping experience.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Followed store policies for cash handling and loss prevention practices consistently.
Education
High School Diploma -
Morris
The Bronx, NY09-1993
Skills
- Individualized support
- Medication monitoring
- Crisis intervention
- Behavior documentation
- Personal care assistance
- Customer service
Timeline
Cashier
Burlington
08.2024 - 09.2024
Direct Support Professional
Life Adjustment Center
09.1999 - 06.2026
Cashier
Pathmark Supermarket
High School Diploma -
Morris