Shawna Frye-Woodward
Corona,CA
Summary
Proven in enhancing customer satisfaction and streamlining operations, my tenure at Target showcased my exceptional communication and cash handling prowess. Skilled in resolving complaints and improving guest relations, I excel under pressure, ensuring efficient service and positive outcomes. My approach not only meets but exceeds employer expectations, demonstrating a unique blend of empathy and operational efficiency.
Overview
5
5
years of professional experience
Work History
Guest Advocate
Target
09.2018 - 09.2022
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cashier
Office Depot Inc
08.2017 - 07.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Medical Office Administration
Concorde Career College
San Bernardino, CASkills
- Exceptional communication
- Strong empathy
- Stress Tolerance
- Guest Relations
- Customer Service
- Payment Processing
- Cash handling experience
- Understanding Customer Needs
- Calm Under Pressure
Timeline
Guest Advocate
Target
09.2018 - 09.2022
Cashier
Office Depot Inc
08.2017 - 07.2018
No Degree - Medical Office Administration
Concorde Career College
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