Open To Work
Shawna Gass
Richland,WA
Summary
Customer-focused professional with expertise in managing high-volume environments and streamlining office operations. Demonstrates reliability and attention to detail in multitasking, payroll management, and event coordination. Committed to fostering positive relationships with clients and team members while ensuring efficient service delivery.
Overview
11
11
years of professional experience
Work History
Bartender
Oregon Beverage Services
Salem, OR
08.2016 - Current
- Balanced efficiency with exceptional service to manage guests in a high-volume environment with accuracy and attention to detail.
- Set up bar and maintained stock levels to ensure smooth operations during high-volume service.
- Maintained bar appearance by cleaning, organizing, and replenishing supplies to enhance guest experience.
- Verified identification before serving alcohol to ensure compliance with state and federal laws, promoting responsible service.
- Established understanding of ingredients and preparation of menu items.
- Developed strategies for various event settings.
Bartender
X- Golf
Kennewick, WA
07.2015 - Current
- Balanced efficiency with exceptional service to manage guests in a high-volume environment with accuracy and attention to detail.
- Checked identification before serving alcohol to comply with state and federal laws.
- Set up bar and maintained appropriate stock levels to support service efficiency.
- Maintained bar appearance by cleaning, organizing, and replenishing supplies.
- Adapted to various event settings to ensure smooth operations.
Secretary
Richland School District
Richland, WA
11.2015 - 08.2023
- Managed calendars and staff schedules while coordinating travel arrangements for optimal time management.
- Verified and prepared correspondence letters, memorandums, and emails to facilitate clear communication.
- Answering multi-line phone system, determining next steps to assist staff and customers.
- Coordinated families and customers with support teams to enhance communication and service delivery.
- Encouraged staff by creating a positive work environment.
- Mastered payroll and budget with accuracy.
Assistant Event Coordinator
Tri-Cities Waterfollies
Kennewick, WA
06.2015 - 08.2023
- Developed, planned, and implemented strategies to promote large (sixty to ninety thousand people) and small-scale events.
- Accurately monitored event costs to ensure budget and expense management, providing financial security.
- Actively encouraged the event manager during client meetings, fostering a collaborative environment and inspiring confidence in the team's ability to discuss event objectives and goals with 95% accuracy.
- Delegated onsite staff during events to ensure smooth execution of planned activities.
- Secured sponsorships from local businesses or organizations to offset the cost of events.
Education
GED -
Olympic College
Bremerton, WA01-2007
Skills
- Point of sale
- Cash handling
- Customer service
- Issue resolution
- Data entry
- Multitasking
- Teamwork
- Office management
References
- Lauren Seils, Oregon Beverage, 503-400-0085
- Lisa Thompson, Richland School District, 509-438-5390
- Lori Schumacher, Tri City Water Follies, 509-491-2370
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$1/hr - $23/hrTimeline
Bartender
Oregon Beverage Services
08.2016 - Current
Secretary
Richland School District
11.2015 - 08.2023
Bartender
X- Golf
07.2015 - Current
Assistant Event Coordinator
Tri-Cities Waterfollies
06.2015 - 08.2023
GED -
Olympic College