Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shawna Gilkey

Louisville,KY

Summary

I have been labeled to have pioneer status as I have developed skills in being versatile and multitasking training and have allot of skill training experience .I am also able to focus on one skill at a time.

My background has mostly been in CSR which consist of customer service and stratification quality computer and office training; management leadership roles; retail; cashiering; hosting ;warehouse labor;

restaurant agent;student development and call center rep these skills have helped me develop skills and knowledge on industry work and assignments

Overview

7
7
years of professional experience

Work History

Security Officer

Garda World
01.2021 - 01.2023
  • Rounds business operating services which includes surveillance and office monitoring
  • Working on 30 floors which required to secure each floor was vacated and clean
  • meeting and greeting guest signing in and checking in guest creating badges for employees and guest to conduct business meetings and work
  • work study and consistent security office training modules

Reservationist

Ramada Hotel
04.2016 - 08.2019
  • meetings with the marketing sales team for ball room group reservations Call center, call handling, creating accounts, debit and credit transactions, answering inbound and outbound calls, training on efficient sales calls, reservation and accounts and scripts, hosting and guest accommodation
  • Hosting greeting customers food and beverage sales for complimentary guest
  • Creating guest keys and checking room for quality of service etc

Education

Job Corps Trade Training -

Simpsonville Job Corps Center
Simpsonville, KY
04.2004

HSD -

01.2004

Office Tech -

01.2004

Office Assistance -

01.2004

High School Diploma -

Seneca High
Louisville
01.1998

Skills

  • TSA
  • etiquette's and mannerisms
  • human resource developing
  • computer tech and engineering
  • environmental services training
  • assistant management leadership training

References

Available upon request

Timeline

Security Officer

Garda World
01.2021 - 01.2023

Reservationist

Ramada Hotel
04.2016 - 08.2019

HSD -

Office Tech -

Office Assistance -

Job Corps Trade Training -

Simpsonville Job Corps Center

High School Diploma -

Seneca High
Shawna Gilkey