Shawna Glasgow
Stephenville
Summary
Professional with proven expertise in administrative services, ready to drive organizational efficiency and effectiveness. Strong emphasis on team collaboration and achieving measurable results. Exceptional skills in project management, strategic planning, and process optimization. Known for reliability, adaptability, and fostering positive work environment.
Overview
23
23
years of professional experience
Work History
Recreation Manager
City of Stephenville
Stephenville, TX
06.2025 - Current
- Hire, train, and supervise staff, instructors, and volunteers.
- Coordinated schedules for facility usage and event planning.
- Assisted in managing daily operations of recreation facilities.
- Engaged with community members to gather feedback on programs.
- Manage budgets, including tracking expenses and revenue.
- In charge of payroll.
- Evaluate program success and implement improvements.
- Coordinate all special events in the park and all reservations of fields and facilities.
- Provided excellent customer service by addressing inquiries and concerns promptly.
Outside Sales Representative
Century Graphics & Sign
Midland, TX
01.2023 - 03.2025
- Prospect, develop, and maintain relationships with oil & gas companies, contractors, and field operators.
- Conduct in person sales calls, site visits, and presentations to promote apparel and signage products.
- Collaborate with design and production teams to ensure timely and accurate order fulfillment.
- Identify customer needs and recommend customized branding solutions (FR clothing, decals, safety signage, etc...)
- Prepare and deliver quotes, proposals, and product samples.
- Meet or exceed monthly and quarterly sales targets.
- Developed and delivered customized presentations showcasing product offerings and solutions.
- Managed territory by conducting market research to identify potential customers and trends.
- Implemented follow-up processes post-sale to enhance customer satisfaction and retention rates.
Countryside Therapy Manager
Countryside Therapy Group
Stephenville, TX
12.2021 - 12.2022
- Oversee day-to-day clinic activities.
- Ensure efficient scheduling and patient flow.
- Manage assistants and administrative staff.
- Ensure the facility follows healthcare laws.
- Maintain proper documentation and licensing.
- Improve quality of care and satisfaction.
- Resolve complaints and ensure smooth service.
Escrow Officer
Cross Timbers Title
Stephenville, TX
09.2018 - 12.2021
- Managed closing processes for real estate transactions ensuring compliance with legal and regulatory requirements.
- Facilitated communication between buyers, sellers, lenders, and agents to streamline transaction workflows.
- Reviewed and analyzed title documents to identify issues and resolve discrepancies prior to closing.
- Developed comprehensive settlement statements detailing all financial aspects of transactions for client transparency.
- Enhanced client relationships through proactive communication strategies resulting in increased satisfaction rates.
- Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Facilitate the final closing and transfer of ownership.
Outside Sales Representative/Store Manager
Barefoot Campus Outfitters
Stephenville, TX
07.2014 - 08.2018
- Developed sales strategies to increase market penetration and customer engagement.
- Travel to client locations to present products or services.
- Build and maintain strong, long-term customer relationships.
- Meet or exceed monthly sales targets.
- Stay informed about market trends, competitors, and industry developments.
- Collaborate with internal teams.
- Oversee day-to-day store activities, including opening and closing procedures.
- Ensure the store is clean, organized, and visually appealing.
- Maintain inventory accuracy and oversee stock replenishment.
- Ensure compliance with company policies and safety standards.
- Meet or exceed sales targets.
- Analyze sales reports and implement strategies to improve performance.
- Monitor trends in apparel and adjust merchandising accordingly.
- Budgeting management.
- Lead by example in delivering excellent service.
Recreation Coordinator
City of Stephenville
Stephenville, TX
05.2003 - 06.2014
- Developed and implemented engaging recreational programs for diverse community groups.
- Managed scheduling and logistics for various recreational activities and facilities.
- Trained and supervised staff, ensuring high-quality service delivery in programs.
- Evaluated program effectiveness through participant feedback and adjusted initiatives accordingly.
- Collaborated with local organizations to expand resources and improve offerings.
- Ensured compliance with safety regulations and maintained facility standards.
- Led strategic planning sessions to align recreational services with community needs.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Coordinated use of parks, facilities, and recreational spaces.
- Handled customer service inquiries, feedback, and conflict resolution.
Education
Bachelor of Science - English
Tarleton State University
Stephenville, TX12-2000
Skills
- Organizational leadership
- Workload prioritization
- Office administration
- Employee training
- Operations management
- Teamwork and collaboration
- Time management
- Customer service
- Multitasking
- Client relationship management
Timeline
Recreation Manager
City of Stephenville
06.2025 - Current
Outside Sales Representative
Century Graphics & Sign
01.2023 - 03.2025
Countryside Therapy Manager
Countryside Therapy Group
12.2021 - 12.2022
Escrow Officer
Cross Timbers Title
09.2018 - 12.2021
Outside Sales Representative/Store Manager
Barefoot Campus Outfitters
07.2014 - 08.2018
Recreation Coordinator
City of Stephenville
05.2003 - 06.2014
Bachelor of Science - English
Tarleton State University