SHAWNA GOULD
Winchendon,MA
Summary
Passionate Emergency Department Technician possessing expert knowledge of medical terminology and medical equipment operations. Offering 7-year background providing assistance in routine patient care and administrative support activities in emergency department. Trustworthy and responsible professional comfortable working in fast-paced environment and adapting quickly to changes.
Overview
9
9
years of professional experience
Work History
Critical Care Technician
UMass Memorial HealthAlliance Clinton Hospital
2015.12 - 2021.04
- Consistently provided high-quality care under pressure, successfully managing multiple priorities during critical situations and emergency scenarios.
- Demonstrated empathy towards patients'' emotional well-being while providing compassionate care under challenging circumstances.
- Worked bedside with doctors and nurses and provide technical support for patient care when needed.
- Obtain and document a patient’s vital signs, as well as assist with placement of oxygen saturation, blood pressure monitoring and cardiac monitoring.
- Basic medical assessment skills, such as venipuncture, CPR and EKG monitoring.
Urgent Care Tech 1 & 2
UMass Memorial HealthAlliance Clinton Hospital
2015.12 - 2017.01
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Certified Nursing Assistant Med Surg
UMass Memorial HealthAlliance Clinton Hospital
2013.11 - 2015.12
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Maintained inventory of essential items for patient rooms, IV carts, and vital machines to support smooth operations.
Emergency Room Unit Secretary
UMass Memorial Medical Center - Memorial Campus
2012.09 - 2013.10
- Enhanced communication between medical professionals by accurately transcribing physician orders and maintaining updated patient records.
- Promoted patient confidentiality by adhering to HIPAA guidelines when handling sensitive information both electronically and on paper documents.
- Expedited emergency room operations by managing a high volume of phone calls, coordinating transport services, and scheduling diagnostic tests.
- Streamlined the admissions process for incoming patients, resulting in reduced wait times and improved patient flow.
Education
Associate of Science - Medical Assistant
Hesser College
Manchester07.2007
Skills
- Vital signs monitoring
- Urinary Catheterization
- Pressure Ulcer Prevention
- Emergency Response
- Sanitation
- Restraint Application
- Patient Check-Ins
- Compassionate Care
- Taking vitals
- HIPAA Education
- Vital Signs Documentation
- Time Management
- Electronic Charting
Timeline
Critical Care Technician
UMass Memorial HealthAlliance Clinton Hospital
2015.12 - 2021.04
Urgent Care Tech 1 & 2
UMass Memorial HealthAlliance Clinton Hospital
2015.12 - 2017.01
Certified Nursing Assistant Med Surg
UMass Memorial HealthAlliance Clinton Hospital
2013.11 - 2015.12
Emergency Room Unit Secretary
UMass Memorial Medical Center - Memorial Campus
2012.09 - 2013.10
Associate of Science - Medical Assistant
Hesser College
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