SHAWNA GRUMBLES
Easthampton,MA
Summary
Dynamic healthcare program manager with extensive experience in leading performance improvement initiatives that enhance service quality and operational efficiency. Proven track record of leveraging data analysis and cross-functional collaboration to implement effective treatment strategies and optimize staff performance across clinical and community settings.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Board Certified Behavior Analyst / Clinical Program Lead
Kaleidoscope ABA
Springfield , MA
03.2025 - Current
- Direct day-to-day clinical program operations across a high-volume service environment, coordinating treatment delivery, staff performance, documentation, and stakeholder communication.
- Analyze program and performance data on an ongoing basis to identify trends, evaluate effectiveness, prioritize interventions, and implement data-informed process changes.
- Design measurement systems, workflows, and documentation procedures that support accurate outcome monitoring, service quality, and implementation fidelity.
- Supervised and coached frontline staff daily, established performance expectations, and monitored professional growth to enhance service delivery.
- Led clinic-wide meetings and facilitated staff training on evidence-based procedures, documentation standards, safety practices, and service-delivery expectations to ensure compliance and improve team competency.
- Support graduate-level trainees through supervision, education, professional development, and competency evaluation.
- Collaborated with families and interdisciplinary professionals, including educators, physicians, occupational therapists, and speech-language pathologists, to coordinate services and address barriers to implementation.
In-Home Behavioral Specialist
Northeast Family Services
West Springfield, Massachusetts
06.2023 - 10.2024
- Coordinated with families and collateral providers to identify service priorities and address implementation barriers; evaluating progress to ensure achievement of defined outcomes.
- Created implementation plans and practical support strategies for families and community providers, ensuring detailed clinical documentation to facilitate effective service delivery.
- Conducted structured assessments and stakeholder interviews to develop individualized service objectives and monitor progress through caregiver- and provider-collected data; enhancing care alignment.
Board Certified Behavior Analyst
Northeast Family Services
10.2024 - 03.2024
- Managed individualized service plans from assessment through implementation and ongoing evaluation, ensuring modifications based on measurable outcomes.
- Provided consultation and staff training using structured competency-based training methods, enhancing team competency and performance support.
- Delivered expert advice to improve team performance and effectiveness., staff training, and performance support using structured competency-based training methods.
- Collaborated with caregivers and community providers to identify barriers and coordinate priorities, promoting continuity of services.
Instructor / PhD Fellow
Western New England University
08.2021 - 09.2022
- Developed lectures, learning activities, quizzes, and examinations and translated technical concepts into accessible instructional content.
- Developed engaging lectures, learning activities, quizzes, and examinations, translating technical concepts into accessible instructional content to enhance student understanding.
- Designed and implemented human and animal operant research, collecting and analyzing data to evaluate experimental outcomes and contribute to the field of psychology.
Senior Registered Behavior Technician / Graduate Assistant
Footprints Behavioral Interventions
08.2018 - 07.2022
- Supported clinic operations by training and coaching frontline staff, completing standardized assessments, developing programming, and monitoring performance data to improve service delivery.
- Created and facilitated site-wide staff training, providing competency-based onboarding and ongoing performance support to enhance team effectiveness.
- Completed intake activities, stakeholder interviews, report writing, program documentation, and client information management within an electronic clinical platform.
- Developed partnerships with local organizations to expand community engagement and service opportunities, fostering collaborative initiatives. with local organizations to expand community engagement and service opportunities.
Senior Behavior Technician
Centria Healthcare
04.2015 - 08.2018
- Facilitated early-intervention service delivery by training new and existing staff, enhancing operational consistency across clinical teams.
- Collected and maintained performance data to support effective community-based service implementation with clients and families.
- Managed evening clinic operations, overseeing closing procedures, ensuring environmental safety, and coordinating staff and client needs.
Education
Master of Arts - Behavior Analysis
Western Michigan University
Kalamazoo, MI01-2021
Bachelor of Science - Psychology
Eastern Michigan University
Ypsilanti, MI01-2014
Skills
- Applied Behavior Analysis
- Clinical Training
- Clinical Documentation
- Data analysis
- Process Improvement
- Quality improvement
- Healthcare Operations
- Program Management
- Project Coordination
- Stakeholder Engagement
- Cross-Functional Collaboration
- Training facilitation
- Leadership coaching
- Compliance & Documentation
- Safety management
- Person-Centered Services
Certification
- Licensed Applied Behavior Analyst (LABA)
- Board Certified Behavior Analyst (BCBA)
Timeline
Board Certified Behavior Analyst / Clinical Program Lead
Kaleidoscope ABA
03.2025 - Current
Board Certified Behavior Analyst
Northeast Family Services
10.2024 - 03.2024
In-Home Behavioral Specialist
Northeast Family Services
06.2023 - 10.2024
Instructor / PhD Fellow
Western New England University
08.2021 - 09.2022
Senior Registered Behavior Technician / Graduate Assistant
Footprints Behavioral Interventions
08.2018 - 07.2022
Senior Behavior Technician
Centria Healthcare
04.2015 - 08.2018
Master of Arts - Behavior Analysis
Western Michigan University
Bachelor of Science - Psychology
Eastern Michigan University