Overview
Work History
Education
Skills
Languages
Timeline
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Shawna Guzman

San Francisco,CA

Overview

12
12
years of professional experience

Work History

Field Agent

Excess Telecom
04.2023 - Current
  • Boosted overall client satisfaction by efficiently addressing and resolving field-related issues.
  • Improved team productivity by consistently meeting deadlines and streamlining work processes.
  • Enhanced communication with clients through regular updates on project status and progress.
  • Conducted thorough research to stay current on industry trends, ensuring optimal performance in the field.

Front Desk Clerk

Cynthias Motel
06.2016 - 03.2023
  • Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.

Cashier /Floor Worker

Value Village Thrift Store
01.2012 - 04.2016
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

GED -

Sciber Lake High School
Lynnwood, WA
07.1997

Skills

  • Vehicle Operation
  • Stress Tolerance
  • Crisis Management
  • Physical Fitness

Languages

Latin
Native or Bilingual

Timeline

Field Agent

Excess Telecom
04.2023 - Current

Front Desk Clerk

Cynthias Motel
06.2016 - 03.2023

Cashier /Floor Worker

Value Village Thrift Store
01.2012 - 04.2016

GED -

Sciber Lake High School

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Shawna Guzman