Shawna Hines
Gilbert,AZ
Summary
Results-driven Supply Chain leader with 7+ years of Amazon operations experience, specializing in ROC disruption management, DEA performance, and people development. Proven track record of standing up high-performing teams, driving network-wide process improvements, and delivering measurable cost savings. Consistent top-25% manager in employee engagement and connection scores.
Overview
7
7
years of professional experience
Work History
Sr. Process Engineer
Amazon
Tempe, Arizona
2024.10 - 2025.12
- Led enterprise-level process redesign for curriculum design and operations, reducing development cycle time by 50%.
- Re-architected approval and change management mechanisms, cutting approval timelines by 75%.
- Designed and operationalized a 24/7 support model, transforming escalation management to proactive issue resolution.
- Analyzed 3,000+ peak cases, identifying 71% of escalations as preventable and implementing structural changes.
- Developed a $10.2M cost-savings business case linked to workforce design improvements and network efficiency.
- Built predictive analytics and automated workflows, enhancing risk mitigation during peak operational periods.
Supply Chain Manager II
Amazon
Tempe, Arizona
2021.05 - 2024.10
- Led the ROC Recovery Team across three operational arms: Trailer Not Moving (TNM, In-Transit and Mechanical Recoveries, and DEA Deep Dive—driving network-wide DEA improvements.
- Stood up the DEA Deep Dive team from scratch within 14 days; the team identified systemic process gaps and drove closed-loop corrective actions across the network.
- Partnered with NAST Process Engineering to improve the mechanical transload process, achieving a 20% reduction in false flag work orders and a 150% reduction in time-to-action (105 mins ->14.9 mins).
- Contributed to $18MM in combined annual savings through Late Departure and Loading Delay process rollouts.
- Led carrier rejection efforts of Rejections Tiger Team, contributing to a 150+ bps improvements in carrier rejections in 2023.
- Developed and launched Recovery WIMs in Q4 2023, automating task routing from disruption resolution into centralized Recovery lobby - eliminating manual standard work misses.
- Drove a bps DEA improvement through loading delay standard work changes in partnership with ROC Ops Integration.
- Consistently ranked in the top 25% of all ROC managers in Connections scores; Job Satisfaction and Inclusive Environment scores in the 90th percentile.
- Active member of the Amazon Engagement Committee and founding participants in the Black Employment Network (BEN) AZA1 chapter.
- Coordinated transportation adjustments across region of 30 fulfillment centers, maintaining alignment with operational goals and efficiency standards.
Lead Transportation Specialist
Amazon
Tempe, Arizona
2018.12 - 2021.05
- Developed and implemented a comprehensive onboarding program and refined existing standard operating procedures (SOPs) to streamline issue resolution for service providers
- Resolved transportation delays and coordinated maintenance operations across the North American middle mile line haul network, building trust and reliability
- Led training initiatives and managed the performance of 40+ team members, fostering skill development and promoting a high-performance team culture
- Monitored team metrics and performance indicators, using data insights to drive continuous improvement and achieve key operational targets
Education
High School Diploma -
Florence
Florence, AZ2009-05
Skills
- People Leadership & Team Development
- Real-Time Network Disruption Management
- Cross-Functional Stakeholder Engagement
- Process Improvement & Automation
- KPI Monitoring & Operational Analytics
- Standard Work Design & SOP Development
Timeline
Sr. Process Engineer
Amazon
2024.10 - 2025.12
Supply Chain Manager II
Amazon
2021.05 - 2024.10
Lead Transportation Specialist
Amazon
2018.12 - 2021.05
High School Diploma -
Florence