Shawna Holsing
Dunbar,PA
Summary
Results-driven professional with experience in logistics coordination and inventory management. Known for strong communication and problem-solving skills, effectively managing order processing and customer inquiries to enhance operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Call Order Clerk
United Dairy
Uniontown, PA
06.2024 - 11.2024
- Processed customer orders accurately and efficiently.
- Communicated order status updates to customers effectively.
- Handled customer inquiries regarding product availability and pricing.
- Maintained accurate records of customer orders and invoices.
- Prepared shipping documents, including bills of lading, packing lists, and invoices.
- Provided excellent customer service by responding promptly to inquiries and resolving complaints.
- Worked closely with the accounting department to reconcile accounts receivable and payable transactions.
- Processed customer payments and generated invoices.
- Provided support during peak periods by working extended hours when needed.
- Answered customers' questions about products, prices, and availability.
- Prepared work orders, bills of lading, or shipping orders to route materials.
- Reviewed customer requests, resolved questions, and defined specifications before completing orders.
- Verified client information and validated data before creating shipping paperwork and internal documents.
Fuel Coordinator
Graft Oil Co.
Connellsville, Pennsylvania
02.2023 - 05.2023
- Coordinated daily fuel deliveries and managed inventory to ensure optimal supply levels.
- Managed fuel orders and scheduling for multiple locations.
- Tracked incoming fuel shipments using software systems to maintain accurate inventory records.
- Resolved customer complaints regarding fuel quality and delivery delays to enhance customer satisfaction.
- Investigated any discrepancies between actual inventories and recorded inventories.
- Prepared work orders, bills of lading, or shipping orders to route materials.
- Prepared invoices for customers who purchased fuel from our organization.
Logistics Coordinator
Shasko Global Logistics
Belle Vernon, Pennsylvania
08.2021 - 10.2022
- Coordinated shipments and deliveries to ensure the timely arrival of goods.
- Communicated with suppliers to resolve shipment issues and delays.
- Utilized logistics software for scheduling and tracking shipments accurately.
- Prepared shipping documentation and verified compliance with regulations.
- Coordinated daily transportation activities including scheduling, routing, tracking, and documentation.
- Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Developed and maintained relationships with vendors, carriers, and customers to ensure efficient shipping of goods.
- Organized and monitored the shipment of products in accordance with customer requirements.
Inside Sales Representative
FASTSIGNS of Uniontown
Uniontown, PA
09.2020 - 06.2021
- Managed customer inquiries and provided product information effectively.
- Developed tailored solutions to meet client signage needs.
- Collaborated with design teams to ensure accurate order specifications.
- Coordinated with production staff to streamline order fulfillment processes.
- Conducted follow-up communications to enhance customer satisfaction and retention.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Maintained detailed records of customer interactions, orders, and account status updates.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Contacted new and existing customers to discuss product and service solutions.
- Cross-sold additional products or services based on customer needs.
- Generated leads through cold calling potential clients.
Assistant Manager
Safelite Auto Glass
Washington, PA
04.2015 - 09.2017
- Supervised daily operations and ensured team adherence to safety protocols.
- Assisted in inventory management and ordering of glass supplies and tools.
- Resolved customer inquiries and complaints with effective communication skills.
- Collaborated with technicians to streamline repair processes and improve efficiency.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
Education
Associate of Arts - General Studies
University of Alaska, Anchorage
Kenai, Alaska06-2000
Skills
- Order processing and management
- Shipping documentation
- Inventory oversight
- Customer relationship management
- Data entry and accuracy
- Time management
- Logistics coordination
- Sales support and returns processing
- Invoicing and billing
Timeline
Call Order Clerk
United Dairy
06.2024 - 11.2024
Fuel Coordinator
Graft Oil Co.
02.2023 - 05.2023
Logistics Coordinator
Shasko Global Logistics
08.2021 - 10.2022
Inside Sales Representative
FASTSIGNS of Uniontown
09.2020 - 06.2021
Assistant Manager
Safelite Auto Glass
04.2015 - 09.2017
Associate of Arts - General Studies
University of Alaska, Anchorage