Lucia Cobian

• Monitored and managed inventory to ensure timely order fulfillment, minimizing delays and stockouts.
• Assisted in forecasting and replenishing inventory for upcoming sales and promotions, ensuring high-demand items were always in stock.
• Provided exceptional customer support by delivering tracking information and resolving shipping or product issues efficiently.
• Reviewed orders for accuracy and completeness, ensuring all customer specifications and requirements were met.
• Collected and analyzed customer feedback to drive improvements in barista performance and overall service quality.
• Consistently exceeded customer service goals, enhancing customer satisfaction and loyalty.
• Boosted customer service success rates by promptly addressing and resolving issues.
• Served as the primary point of contact for customer inquiries, ensuring professional and timely support through phone and email.
• Collaborated with cross-functional teams—sales, production, and quality control—to resolve customer issues and implement solutions swiftly.
• Offered customized product recommendations and provided accurate quotes, supporting informed purchasing decisions.
• Cultivated long-term client relationships through proactive communication, timely issue resolution, and consistent follow-up.

● Maintaining a thorough knowledge if the dispensary’s products and applicable cannabis laws

● Assisting the owner by opening and closing the shop.

● Training all new employees including: drivers, dispatchers and customer service representatives.

● Maintains customer records by updating account information.

● Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

● Maintains financial accounts by processing customer adjustments.

● Recommends potential products or services to management by collecting customer information and analyzing customer needs.

● Prepares product or service reports by collecting and analyzing customer information.

● Contributes to team effort by accomplishing related results as needed.

● Procuring delinquency tax information for home

lending services.

● Working with tax collecting agencies nationwide to give clients access to the most extensive and accurate real estate tax data.

● Create client-specific delinquent letters and follow up 60 days after to ensure properties are secured.

● Maintained excellent record logs.

● Verify tax payments, payment plans and work with delinquent taxpayers to resolve issues.

• Receiving and logging 1200-1600 checks per day.
• Processing declaration of readiness to process (DOR) with the Workers’ Compensation Appeals Board (WCAB).
• Create Lien Resolution letters after the lien has been settled or satisfied. Filing of a lien Sending 30 day demands to pay the lien claimant.
• Serve Stipulations and Orders to pay, petitions, and liens/ as well as calling to demand payment from insurance carriers and defense attorneys.