Shawna Holt
Cleveland
Summary
Detail-oriented and highly motivated professional with strong computer skills and the ability to quickly learn new systems and tools. Known for excellent teamwork, collaboration, and effective problem-solving abilities. Adept at maintaining high standards of quality and accuracy while contributing to team success in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Medical Transcriptionist
Synergenx
Cleveland
04.2024 - Current
- Utilized multiple computer applications to complete work assignments accurately and efficiently.
- Followed federal and state guidelines for release of information.
- Called upon professionals immediately at first sign of problems.
- Reviewed diagnostic and procedural terminology for accuracy.
- Identified and corrected errors in reports which could compromise patient care.
- Translated medical jargon and short-hand data into correct terminology.
- Assisted in training new transcriptionists regarding departmental policies and procedures.
- Efficient in transcription software and equipment to work from home.
- Reviewed patient records to check accuracy of information and implement updates.
- Kept operations in full compliance with HIPAA rules and regulations.
- Demonstrated extremely fast and accurate typing abilities.
- Produced high-quality transcripts while meeting tight deadlines set by supervisors or clients.
- Made corrections when needed to grammar, spelling, and syntax.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Attended training sessions geared to the position to improve skill set and increase speed and accuracy.
Children’s ministry director
Rural Shade Baptist Church
Cleveland
02.2020 - Current
- Handle all Sunday school curriculum
- Teach Sunday school and Awana teacher
- Work with over 30 children multiple times a week
- Conducted regular evaluations of programs offered by the Children's Ministry department.
- Interacted with parents and guardians of children participating in services, classes and events to build strong relationships and expand church membership.
- Supervised nursery staff in care of infants, toddlers, and pre-school aged children.
- Organized special events such as Vacation Bible School, holiday parties, and field trips.
- Coordinated with pastor to define and advance children's ministry vision and align with overall church vision.
Paraprofessional
Tarkington Elementary School
Cleveland
08.2022 - 04.2024
- Car rider and bus rider duty
- Inclusions helping certain children in class
- Group Interventions
- Copy room attendant
- ISS teacher
- Supported classroom teacher with daily instruction and management of student activities.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Conducted reading and math interventions under the supervision of a certified teacher.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Monitored student progress and provided feedback to teachers and parents.
- Supervised small groups of students during instruction time.
- Organized student performance and enrichment activities to facilitate learning.
Bank Teller
Prosperity Bank
Cleveland
08.2021 - 06.2022
- Maintained confidentiality of bank records, transactions and customer information.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Car salesman
Father and Sons Volkswagen
Springfield
02.2018 - 08.2018
- Demonstrated vehicles to potential buyers on test drives around the dealership lot.
- Resolved customer complaints promptly and professionally while upholding dealership policies.
- Answered store and merchandise questions and led customers to wanted items.
- Adhered to standards of quality and service and industry regulations.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Recommended, selected and located merchandise based on customer desires.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Assisted customers in selecting the vehicle that best suited their needs and budget.
- Scheduled automotive deliveries with vendors and customers.
Pharmacy Technician
WALGREENS
Cleveland
08.2008 - 11.2011
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Prepared and processed medical insurance claim forms and records.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Restocked shelves with new supplies of medications as needed.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Entered prescription information into computer databases.
Education
High School Diploma -
Splendora High School
Splendora, TX05-2006
Skills
- Transcription software
- Data entry
- HIPAA compliance
- Time management
- Attention to detail
- Effective communication
- Team collaboration
- Patient confidentiality
- Training new staff
- Problem solving
- EMR / EHR
- Quality assurance practices
- Teamwork
- Team player with positive attitude
- Workflow management
- Multitasking capacity
Timeline
Medical Transcriptionist
Synergenx
04.2024 - Current
Paraprofessional
Tarkington Elementary School
08.2022 - 04.2024
Bank Teller
Prosperity Bank
08.2021 - 06.2022
Children’s ministry director
Rural Shade Baptist Church
02.2020 - Current
Car salesman
Father and Sons Volkswagen
02.2018 - 08.2018
Pharmacy Technician
WALGREENS
08.2008 - 11.2011
High School Diploma -
Splendora High School