Summary
Overview
Work History
Skills
Timeline
Generic

SHAWNA HUGGLER

BLANCHARD,IDAHO

Summary

Independent, organized and detail-oriented person with experience in the full spectrum of customer service and record keeping.

Overview

21
21
years of professional experience

Work History

Librarian

WEST BONNER COUNTY SCHOOL DISTRICT
10.2024 - Current
  • Managed reserve desk collection of reference materials.
  • Drove expansion of library collections and programs in response to student and faculty needs and special requests.
  • Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
  • Located requested books on shelves and in library database and fetched items for patrons.

Mail Clerk

UNITED STATES POSTAL SERVICE
01.2016 - 01.2020
  • Sorted and placed mail into mailboxes and post office boxes.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Labeled packages with clear, correct information to reduce mailing errors.
  • Updated mailing lists with current addresses and contact information for smooth customer communications.
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Tracked outgoing mail to provide accurate customer updates.
  • Maintained mailroom supply inventories, purchase orders and vendor supplies.
  • Operated postal machines, including postage meters and mail-processing machines.
  • Manually reconciled cash register at the end of the workday and filled out budget sheet.

E-Commerce Seller

SELF-EMPLOYED
01.2012 - 01.2016
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
  • Provided customers with information on shipment amounts and cost of products through email.
  • Kept detailed records of expenses and income.

Substitute School Secretary

WEST BONNER COUNTY SCHOOL DISTRICT
01.2012 - 01.2016
  • Documented attendance, grades and test scores to update permanent records.
  • Typed monthly newsletters in Microsoft Word.
  • Create conference schedules and staff meeting agendas in Microsoft Excel.
  • Created announcements for events to be sent home with students and posted in the building.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Answered phones and responded to emails.

Paraprofessional

WEST BONNER COUNTY SCHOOL DISTRICT
01.2004 - 01.2012
  • Developed weekly lessons and homework assignments that were tailored to each student and their educational needs.
  • Created schedules for students.
  • Helped students develop reading skills with daily reading, weekly testing, and adjusting lessons based on testing results.
  • Prepared reports and maintained administrative records.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.

Skills

  • Microsoft Office Suite
  • Written and Verbal Communication
  • Shipment processing
  • Financial records
  • Ability to take direction and work independently

Timeline

Librarian

WEST BONNER COUNTY SCHOOL DISTRICT
10.2024 - Current

Mail Clerk

UNITED STATES POSTAL SERVICE
01.2016 - 01.2020

E-Commerce Seller

SELF-EMPLOYED
01.2012 - 01.2016

Substitute School Secretary

WEST BONNER COUNTY SCHOOL DISTRICT
01.2012 - 01.2016

Paraprofessional

WEST BONNER COUNTY SCHOOL DISTRICT
01.2004 - 01.2012

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SHAWNA HUGGLER