Shawna Johnson
Jeffersonville,KY
Summary
I am dedicated and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks.
Overview
5
5
years of professional experience
Work History
Machine Operator
Summit Polymers Inc.
01.2023 - 09.2023
- Prepared machine for production processes by equipping with required tools and parts.
- Documented daily production data and submitted accurate time logs to keep management up-to date.
- Verified production orders prior to starting set-up.
- Load raw materials into machines according to specified measurements.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Helpware
Mount Sterling
11.2021 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
Key Holder
Dollar General
12.2019 - 08.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Used ticketing systems to manage and process support actions and requests.
Assistant Store Manager
Dollar General
08.2018 - 04.2019
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
- Engaged with customers to build rapport and promote long-term loyalty for increased sales
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
High School Diploma -
Jeffersonville Christian Academy
Jeffersonville, KY06.2018
Skills
- Troubleshooting Network
- Issues
- Software Evaluation
- Call Documentation
- Customer Inquiries
- Microsoft Office
- Computer Skills
- Credit Card Payment Processing
- Order and Refund Processing
- Warehouse Operations
Timeline
Machine Operator
Summit Polymers Inc.
01.2023 - 09.2023
Helpware
Mount Sterling
11.2021 - 01.2023
Key Holder
Dollar General
12.2019 - 08.2020
Assistant Store Manager
Dollar General
08.2018 - 04.2019
High School Diploma -
Jeffersonville Christian Academy