Shawna Maranville
Middleburg
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Seamstress/customer Service
Uniforms Unlimited
07.2022 - 07.2024
- Collaborated with team members to ensure timely completion of uniform orders.
- Assisted in maintaining inventory of fabrics and materials for production needs.
- Inspected finished products for quality assurance and compliance with standards.
- Handled fitting appointments for customers.
- Worked in other departments, embroidery room and heat press, when short staffed to make sure orders were out in a timely manner.
- Organized and packaged orders for pickup.
Wardrobe
University Of Georgia
08.2021 - 03.2024
- Greeted visiting performers and made sure they knew were all facilities are located
- Set up dressing rooms
- Maintained, cleaned, and repaired costumes and wardrobe items
Seamstress/cashier/customer Service
Sew N Fix
08.2018 - 07.2021
- Designed and constructed custom garments based on client specifications and fabric selections.
- Operated industrial sewing machines and tools to ensure high-quality craftsmanship.
- Collaborated with clients to provide fitting adjustments and alterations for optimal fit.
- Maintained organized workspace, ensuring efficient workflow and adherence to safety standards.
- Inventory and order supplies as needed.
- Process customer payments.
- Set appointments.
Cashier/Sales Associate
Atomic Vintage
06.2016 - 03.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash management and balanced cash drawers daily.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and best practices.
- Open or close the store as needed.
- Handled vendor merchandise drop-off, returns, and payouts.
- Set up and replenished merchandise displays.
- Assist customers in findinf nd selecting merchandise
Seamstress/Cashier/Sales Associate
Community
06.2011 - 06.2016
- Designed and constructed custom garments based on client specifications and preferences.
- Operated industrial sewing machines to ensure high-quality stitching and finishing.
- Collaborated with team members to streamline production processes and improve workflow efficiency.
- Mentored junior seamstresses and store interns, providing guidance on techniques and best practices.
- Processed payments for customers.
- Inventory supplies and merchandise, order as needed.
- Set up and restock store displays.
- Handle vendor merchandise drop-off, returns, and payouts.
- Help customers find and select merchandise.
- Set and handle appointments for alteration fittings.
Cashier/Sales Associate
Big Lots
10.2005 - 06.2009
- Monitored store environment to ensure cleanliness and safety standards were met.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Middleburg High School
Middleburg, FLSkills
- Customer service
- Time management skills
- Work ethic and integrity
- Patience and empathy
- Complex Problem-solving
- Retail merchandising
- Point-of-sale system operation
Timeline
Seamstress/customer Service
Uniforms Unlimited
07.2022 - 07.2024
Wardrobe
University Of Georgia
08.2021 - 03.2024
Seamstress/cashier/customer Service
Sew N Fix
08.2018 - 07.2021
Cashier/Sales Associate
Atomic Vintage
06.2016 - 03.2020
Seamstress/Cashier/Sales Associate
Community
06.2011 - 06.2016
Cashier/Sales Associate
Big Lots
10.2005 - 06.2009
High School Diploma -
Middleburg High School