Shawna Martin
Cincinnati,Ohio
Summary
My main objective is to further my education and experience in Customer Service, and Management.
Adaptable Assistant General Manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing 15 +
years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
30
30
years of professional experience
Work History
General Manager
Frisch's Big Boy Restaurant
Cincinnati, OH
05.2018 - Current
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Motivated and led team members to work together to achieve targets.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Service Manager (General Manager
Donato's, Titan Restaurant Group
Cincinnati, OH
12.2016 - 05.2018
- Opening and closing of location
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Proficiently run a fast paced environment with high volume in sales
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Collaborated with customers to offer solutions to service needs.
- Motivated and supported employees to maintain low turnover.
Co-Manager/Inventory Manager (Assistant General Manager
Wendys, Torocar Inc Franchise
05.2014 - 11.2016
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Assistant Manager
Bob Evans Farms Inc
Cincinnati, Ohio
10.2013 - 03.2014
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
Service Manager
Applebee’s Neighborhood Bar and Grill Hazard
Hazard, KY
01.2013 - 10.2013
- Front of the House/Service Manager, opening and closing of store location
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Motivated and supported employees to maintain low turnover.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Proactively part of the top 3 stores for the region
- Obtained ServSafe Certification
- Adhered to customer service standards to foster satisfaction and retention.
- Created employee work schedules to keep shifts properly staffed.
Prep Cook/Baker, Food Manager
Knott County Board of Education Knott County
Hindman, KY
03.2012 - 01.2013
- Prepare and serve meals for schools within the Knott County School District
- Developed highly nutritious meals low in fat and very tasty to feed approximately 300 students each week.
- Ordered food and supplies after planning month's upcoming menu, stocking needed items ahead of time.
- Administered food planning, purchasing, preparation and service for Elementary school and carefully adhered to health standards in dining area and kitchen.
store Trainer, Carryout Specialist
Bob Evans Farms Inc
Cincinnati, Ohio
04.1994 - 05.2011
- Proficiently train all new employees; including Managers, Cooks and all new Servers for my unit
- Attend training classes for all new menus and procedures
- Assist General Manager in shift duties, meetings, training and training manuals
- Prepare Breakfast, Lunch and Dinners for local businesses and customers such as The Goddard
- Preschool/Daycare
- Field duty to recruit new carryout business for my unit
Education
High School Diploma -
Colerain High School
Cincinnati, OH06.1993
Skills
- Team leadership strength
- Training and development skill
- Financial leadership expertise
- Budget control
- Cost analysis and savings
- Performance improvements
- Cross-functional team management
- Supervision and training
- Sound judgment
- Recruiting and hiring
- Schedule management
- Employee development
- Profit and loss accountability
- Customer retention
- Employee Motivation
- Management Team Building
- Problem Anticipation and Resolution
Timeline
General Manager
Frisch's Big Boy Restaurant
05.2018 - Current
Service Manager (General Manager
Donato's, Titan Restaurant Group
12.2016 - 05.2018
Co-Manager/Inventory Manager (Assistant General Manager
Wendys, Torocar Inc Franchise
05.2014 - 11.2016
Assistant Manager
Bob Evans Farms Inc
10.2013 - 03.2014
Service Manager
Applebee’s Neighborhood Bar and Grill Hazard
01.2013 - 10.2013
Prep Cook/Baker, Food Manager
Knott County Board of Education Knott County
03.2012 - 01.2013
store Trainer, Carryout Specialist
Bob Evans Farms Inc
04.1994 - 05.2011
High School Diploma -
Colerain High School
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