Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
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Shawna Sohnemann

Sumter,SC

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Community Credit LLC
Sumter, SC
07.2022 - 01.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed strong relationships with customers by providing personalized assistance and support.

Customer Service Representative

Live Ops
Sumter, SC
03.2020 - 01.2022
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Representative

Auto Money Title Pawn
Sumter, SC
08.2018 - 12.2019
  • Provided accurate information about products and services to customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

BBA - Business Administration And Management

Strayer University
Washington, DC
12-2026

Associate of Arts - Human Services

Central Carolina Technical College
Sumter, SC

Skills

  • Product Knowledge
  • Call Management
  • Data Entry
  • Inbound and Outbound Calling
  • Data Collection
  • Paperwork Processing

Affiliations

  • photography
  • doing hair cuts
  • going to the local dirt track
  • spending time with family

Accomplishments

  • 4.0 GPA from April 2023 to current
  • presidents and deans list award
  • mentorship program for beginning students

Languages

English
Professional

References

References available upon request.

Timeline

Customer Service Representative

Community Credit LLC
07.2022 - 01.2024

Customer Service Representative

Live Ops
03.2020 - 01.2022

Customer Service Representative

Auto Money Title Pawn
08.2018 - 12.2019

BBA - Business Administration And Management

Strayer University

Associate of Arts - Human Services

Central Carolina Technical College
Shawna Sohnemann