SHAWNA MILLER
WestCare
Palm Harbor,FL
1
Certification
8
years of professional experience
Experienced counseling professional prepared for impactful work. Strong focus on team collaboration and achieving client outcomes. Skilled in therapeutic techniques, crisis intervention, and case management. Reliable, flexible, and adaptable to changing needs.
Work History
Outpatient Counselor
2 Years 8 Months- Conducted assessments and intakes, facilitated group sessions, and developed treatment plans tailored to client stage of change.
- Developed personalized treatment plans based on client assessments and progress evaluations.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients.
- Successfully managed a high-volume caseload of 30+ clients while ensuring timely, individualized support and documentation.
Case Manager/Residential Counselor
4 Years- Delivered comprehensive, person-centered care to substance use disordered homeless veterans in a residential environment.
- Facilitated client assessments to develop personalized recovery plans.
- Coordinated with multidisciplinary teams to ensure comprehensive service delivery.
- Monitored client progress, adjusting interventions based on observed outcomes.
- Increased group session participation by 30% by utilizing teach-back methods.
Education
Master of Science - Cybercrime
- Honor Roll 2023
Bachelor's of Science - Applied Behavioral Health
Completed a Specialized Curriculum in Behavioral Heath, Minoring in Criminology.
- Honor Roll 2018-2022
Skills
Intake assessments
Boundary setting
& Treatment planning.
Clinical documentation
Client advocacy
Boundary management
Crisis intervention
Multicultural competence
Active Listening
Solution-oriented
Treatment planning
Certification
May 2020 Addiction Studies St. Petersburg College
Timeline
Outpatient Counselor
WestCare
01.2024 - CurrentRead More
Case Manager/Residential Counselor
Steps to Recovery
01.2019 - 01.2023Read More
University of South Florida
Master of Science from Cybercrime
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University of South Florida
Bachelor's of Science from Applied Behavioral Health
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