Shawna Morgan
White Sulphur Springs,West Virginia
Summary
Detail-oriented individual with a versatile background in floral design and retail sales. Known for strong adaptability and effective communication, dedicated to delivering exceptional customer experiences and managing inventory efficiently.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Results-driven professional skilled in negotiation and problem-solving. Experience in diverse roles has cultivated adaptability and a keen understanding of customer needs, ready to drive sales and enhance client satisfaction in a retail environment.
Overview
22
22
years of professional experience
Work History
Floral Designer /Retail Sales Associate
Gillespie's Events and Florals
White Sulphur Springs, WV
04.2024 - Current
- Assisted in selecting and arranging flowers for various occasions
- Learned floral design techniques through hands-on experience
- Supported inventory management by organizing and maintaining flower stock
- Collaborated with team members to fulfill customer orders efficiently
- Engaged with customers to understand their preferences and provide recommendations
- Maintained cleanliness and organization of workspace and tools
Private Personal Assistant/ HHA
Independent Contractor - Self Employed
New Smyrna Beach, FL
02.2012 - 03.2024
- Managed complex schedules and appointments for multiple clients to ensure efficient time management.
- Facilitated smooth running of the household by supervising maintenance projects, liaising with other service providers.
- Handled financial matters with discretion, overseeing bill payments, budgeting, and expense tracking.
- Served as a trusted confidant and advisor for the client, offering unbiased feedback when necessary.
- Supported health goals of clients through meal planning and preparation tailored according to dietary restrictions or preferences.
- Assisted in maintaining a healthy work-life balance for the client through coordinating family schedules and leisure activities.
Debt Negotiator
Counsel for Debt Solutions
Lighthouse Point, Florida / Fairlea, WV
07.2004 - 09.2011
- Negotiated debt settlements with creditors to achieve favorable terms for clients.
- Developed tailored repayment plans based on individual client financial situations.
- Analyzed client financial data to identify potential areas for improvement in debt management strategies.
- Educated clients on debt relief options and guided them through negotiation processes.
- Trained junior negotiators on effective negotiation tactics and client communication skills.
- Led strategic initiatives to improve overall client satisfaction and increase successful settlement rates.
- Maintained detailed records of all negotiations, ensuring clear communication between parties involved.
Education
GED -
WV Board of Education
Lewisburg, WVFull- Specialty Licensing
International Academy
Daytona Beach, FLSkills
- Wedding floral design
- Floral shop assistance
- Sales and marketing
- Customer orders
- Adaptability
- Retail operations
- Business management
- Professional demeanor
- Problem-solving aptitude
- Negotiation
- Sales techniques
Timeline
Floral Designer /Retail Sales Associate
Gillespie's Events and Florals
04.2024 - Current
Private Personal Assistant/ HHA
Independent Contractor - Self Employed
02.2012 - 03.2024
Debt Negotiator
Counsel for Debt Solutions
07.2004 - 09.2011
GED -
WV Board of Education
Full- Specialty Licensing
International Academy