Shawna Nobles
Elkton,MD
Summary
Offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service. Dependable administrator skilled at managing diverse needs in a challenging and evolving workforce. Friendly and energetic professional with remarkable communication and prioritization skills.
Overview
20
20
years of professional experience
Work History
Customer Service Specialist
TrueBlue
Work From Home, MD And AZ
03.2017 - 02.2020
- Managed major accounts for prevailing wages.
- Supported national accounts and disaster recovery.
- Handled billing disputes and credited or rejected adjustment appeals.
- Created job orders and sent to branches to recruit individuals.
- Dispatched workers and fixed errors weekly for payroll.
- Performed a variety of one time complex tasks in an ever changing environment.
Dispatcher-Move Coordinator
Denali Group
Sea-Tac, WA
03.2016 - 07.2016
- Responsible for overseeing and coordinating the customer\'s household goods relocation from start to finish while providing excellent customer service to both internal and external customers.
- Used multiple computer and communication systems simultaneously to track shipments, find destination agents for storage, set up delivery dates and maintained constant communication with the customer about their shipment.
- Requested reweighs, 3rd party services, crating of bulky items and shuttles when needed.
- Contacted bases when necessary to add firearms to the shipment, get current information for the member or
getting help to update government systems.
New Business Case Manager
Symetra Financial Life Insurance Company
Bellevue, WA
12.2013 - 03.2016
- Responsible for processing applications for Income Annuities.
- Reviewed applications, processed replacements, money transfers and ensured that documents meet state and federal requirements.
- Worked with legal and compliance to ensure the sale was in the best interest of the customer.
- Reviewed Power of Attorneys, Corporate Resolutions and Trusts.
Logistics Lifecycle Manager
Auto Warehousing Company
Tacoma, WA
05.2011 - 09.2012
- Managed multiple and varying tasks for the largest auto processor.
- Reviewed and approved rail and truck loads for distribution.
- Researched insurance and warranty claims for imported vehicles.
- Assisted facility management with weekly production reports, invoicing, month end and daily revenue reports.
Marine Logistics Analyst
Weyerhaueser
Federal Way, WA
09.2008 - 12.2009
- Worked closely with the sales team to create transport booking forms for outbound shipment.
- Obtained proof of deliveries and processed claims for damaged commodities.
- Requested rates with trucking companies and steamship lines and negotiated contracts.
- Provided export documents to brokers for clearance to comply with export regulations.
Signal Intelligence Information Manager
United States Air Force
Multiple Locations
11.1999 - 05.2004
- Analyzed signal communications to recognize, extract, verify, process and disseminate intelligence with the right information to the right people at the right time.
- Performed functions of a Workgroup Manager and Local Area Network administrator in information systems and technology support.
- Executed system diagnostics to coordinate and document system failures and repairs.
- Maintained annual military training to include chemical warfare, counterterrorism, duress and weapons training.
Education
Bachelor of Arts - Psychology
University of Washington
Tacoma, WA2010
Skills
- Forte in information management
- High accuracy with attention to detail
- Executive administrative support
- Clear oral/written communication
- Excellent multi-tasking ability
- Proficient in Microsoft Office
- Adaptable to new database platforms
- Able to master new tasks quickly
- Experienced in customer service
- Knowledgeable in human resource functions
Affiliations
Disabled American Veterans (DAV) - 10 Point Veterans Preference
Girl Scouts of Western Washington
United States Air Force
University of Washington Alumni
Timeline
Customer Service Specialist
TrueBlue
03.2017 - 02.2020
Dispatcher-Move Coordinator
Denali Group
03.2016 - 07.2016
New Business Case Manager
Symetra Financial Life Insurance Company
12.2013 - 03.2016
Logistics Lifecycle Manager
Auto Warehousing Company
05.2011 - 09.2012
Marine Logistics Analyst
Weyerhaueser
09.2008 - 12.2009
Signal Intelligence Information Manager
United States Air Force
11.1999 - 05.2004
Bachelor of Arts - Psychology
University of Washington