Summary
Overview
Work History
Skills
Timeline
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Shawna Parent

Glendale,AZ

Summary

Motivated and reliable professional with a strong work ethic and a proven ability to learn quickly, adapt to new challenges, and contribute to team success. Known for being dependable, detail-oriented, and committed to delivering high-quality results in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Cocktail Server

Valle Luna
03.2023 - Current
  • Conducted timely table visits to evaluate food and beverage requirements.
  • Anticipated guest needs and provided proactive service.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Escrow Assistant

Chicago Title Company - Las Vegas
12.2021 - 02.2023
  • Monitored progress of releases, policies, and document returns.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Analyzed instructions from buyers, sellers, and lenders to identify escrow needs.
  • Coordinated signings and collected necessary documents.
  • Reviewed purchase and sale agreements to identify potential issues.
  • Ensured consistent communication between lenders, brokers, and borrowers.
  • Obtained documents such as proof of insurance and HOA statements.
  • Implemented methods to streamline operations and minimize expenses.
  • Processed and verified all new account applications and documents.
  • Manually updated records and transferred data into system.

Mortgage Loan Processor Assistant

MAC5 Mortgage
06.2020 - 02.2021
  • Received on-going, comprehensive training on home loan products and mortgage process.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Handled any conditions sent from underwriting departments.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Set up and completed loan submission packages.
  • Analyzed borrower credit reports and income statements to verify accuracy.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
  • Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.

Transaction Manager

Keller Williams
10.2018 - 05.2020
  • Coordinated virtual home tours, in-person visits, and open houses for properties.
  • Tracked contract progress to confirm fulfillment of conditions.
  • Cultivated strong relationships with agents, lenders and title companies.
  • Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
  • Assisted clients in securing necessary loans, inspections, and credit reports.
  • Monitored adherence to local regulations, environmental standards, and industry best practices in sales.
  • Applied effective time management techniques to meet tight deadlines.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.

Skills

High School Diploma 2007

Real Estate License 2018-2021

  • High volume dining
  • Transactional records oversight
  • Efficient multitasking
  • Exceptional customer service

Timeline

Cocktail Server

Valle Luna
03.2023 - Current

Escrow Assistant

Chicago Title Company - Las Vegas
12.2021 - 02.2023

Mortgage Loan Processor Assistant

MAC5 Mortgage
06.2020 - 02.2021

Transaction Manager

Keller Williams
10.2018 - 05.2020

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Shawna Parent