Hi, I’m
Shawna Peltzer
Tulsa,OK
Summary
Dedicated security professional experienced conducting visual, audio and video surveillance to document actions of both customers and staff. Good report writing and relationship-building abilities. Proficient in Avigilon and Milestone.
Overview
12
years of professional experience
Work History
Creek Nation Casino Muscogee
Surveillance Officer
04.2023 - Current
Job overview
- Reported violators and incidents to correct staff members and followed up with detailed documentation.
- Inspected cameras, monitors and other surveillance equipment for operational integrity.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Trained surveillance observers on key factors to watch for and internal reporting procedures.
- Monitored gambling activities for compliance with state and local regulations.
- Oversaw floor agents during interactions with customers.
- Identified illegal activities and alerted floor security personnel to address concerns.
- Utilized well-developed interpersonal and communication talents to work well with upper management, fellow team members and casino patrons.
- Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
Yes Communities
Sales Lead
07.2021 - 09.2022
Job overview
- Managed over 50 customer calls per day.
- Increased sales by 84%
- Developed personal connections with prospective renters, and current renters
- Communicating by verbal and written means, answering questions and uploading forms and documents
- Translating financial and legal terminology of leasing and purchasing
- Conflict resolution
- Attention to detail is a must
- Showing made ready homes to prospective buyers
- Going over sales budgets and profit margins to determine which homes to sell
- Straight line of open communication with the property manager
- Coordinating with current renters and homeowners to discuss lease changes and increases
- Stayed up-to-date on company promotions, sales and special events to educate customers and drive sales.
Chickasaw Nation
Surveillance Officer
06.2018 - 07.2021
Job overview
- Observe casino or casino hotel operations for irregular activities such as cheating or theft by employees or patrons, using audio/video equipment and one-way mirrors
- Report all violations and suspicious behaviors to supervisors, verbally or in writing
- Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures
- Act as oversight and security agents for management and customers
- Updated daily logs and produced reports outlining surveillance activities.
- Recorded audio and video of back-end money movements.
- Supervised or trained surveillance observers.
- Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.
Gentle Shepherd Home Care
Personal Care Aide
11.2017 - 06.2018
Job overview
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored progress and documented patient health status changes to keep care team updated.
Walmart
Inventory Control Specialist
07.2011 - 06.2016
Job overview
- Resolve customer complaints, guide them and provide relevant information
- Bag, box or wrap packages
- Train all new hires in job duties.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Completed physical inventory counts each month.
Education
Van Buren High School , Van Buren, AR
High School Diploma
05.2013
Moore Norman Technology Center - South Penn , Oklahoma City, OK
No Degree from Nursing Assistance
10.2014
Skills
- Documenting Activities
- Systems Analysis
- Electronic Surveillance
- Project Management
- Workflow Processes
- Law Enforcement Collaboration
- Purchase Agreements
- Product and Service Information
- Delivery Arrangements
- Team Cooperation
- Monthly Audits
- Reading Comprehension
- Hazardous Materials
Timeline
Surveillance Officer
Creek Nation Casino Muscogee
04.2023 - Current
Sales Lead
Yes Communities
07.2021 - 09.2022
Surveillance Officer
Chickasaw Nation
06.2018 - 07.2021
Personal Care Aide
Gentle Shepherd Home Care
11.2017 - 06.2018
Inventory Control Specialist
Walmart
07.2011 - 06.2016
Van Buren High School
High School Diploma
Moore Norman Technology Center - South Penn
No Degree from Nursing Assistance
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