Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawna Perkins

Baltimore,MD

Summary

To utilize my skills as a highly enthusiastic customer service professional with 3 years client interface experience. In my previous roles, I developed customer-focused retail services with a solid understanding of the dynamics of retail sales and apparel, along with the shoe industry. My energy level and reliability have contributed to my extensive sales record in a demanding sales environment.

Overview

3
3
years of post-secondary education
7
7
years of professional experience

Work History

Target Team Member

Target
Baltimore, MD
04.2017 - 10.2021
  • Assisted Target guests with friendly service and product location support.
  • Operated checkout register and processed payments accurately.
  • Supported Drive Up and Order Pickup fulfillment tasks.
  • Stocked merchandise and maintained organized sales floor zones.
  • Replenished shelves using backroom inventory and stockroom procedures.
  • Tagged, signed, and organized Target merchandise for clear presentation.
  • Followed safety, cleanliness, and loss prevention standards throughout Target store(s).
  • Followed safety, cleanliness, and loss prevention standards throughout Target store.
  • Cleaned shelves, counters and tables to maintain an organized store.

Retail Sales Associate/ Assistant

Shoe City
Baltimore, MD
02.2016 - 01.2021

•Delivered outstanding customer service by assisting shoppers, answering questions, and resolving concerns.

Greeted customers and provided assistance in locating requested items, enhancing customer satisfaction and retention.

Helped customers find specific items to enhance their shopping experience with footwear selection and fit at Shoe City.

•Processed customer transactions accurately using point-of-sale systems.

•Managed inventory, monitored stock levels, and organized merchandise displays.

Organized merchandise displays to support Shoe City visual standards.

  • Restocked shoes, boxes, and accessories on the sales floor and the stockroom.
  • • Maintained clean, organized sales floor and stockroom environments.
  • •Coordinated daily activities and managed scheduling for a team of six employees, ensuring efficient store operations.
  • •Supported store operations during peak business periods through flexible scheduling and overtime coverage.
  • Responded to customer questions about sizing, styles, and store policies.

Office Assistant

T&P Cotton Candy
Baltimore, MD
06.2014 - 02.2016
  • Managed the reception area to ensure a welcoming environment for visitors.
  • Responded to telephone inquiries from clients, vendors and the public.
  • Generated shipment invoices, prepared packages and scheduled courier deliveries for customers.
  • Organized files and created spreadsheets to streamline document management.
  • Created databases and spreadsheets to improve inventory management and report accuracy.
  • Developed PowerPoint presentations to support business development initiatives.
  • Processed customer orders efficiently at T&P Cotton Candy office. for T&P Cotton Candy office operations.
  • Organized production schedules for events to ensure timely execution. for cotton candy events. and Maintained pickup calendars to ensure timely collection of products. for cotton candy events.

Education

High School Diploma -

Baltimore Community High School
Baltimore, MD
08.2011 - 01.2015

Skills

  • Inventory management
  • Store operations support
  • Microsoft Office
  • Customer issue resolution
  • Sales performance
  • Microsoft Office
  • Organizational skills
  • Team collaboration
  • Quick learner
  • Client-focused
  • Sales performance

Timeline

Target Team Member

Target
04.2017 - 10.2021

Retail Sales Associate/ Assistant

Shoe City
02.2016 - 01.2021

Office Assistant

T&P Cotton Candy
06.2014 - 02.2016

High School Diploma -

Baltimore Community High School
08.2011 - 01.2015
Shawna Perkins