Shawna Perry
Salt Lake City,UT
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Customer Service Representative Gates, Ticket
Delta Air Lines, Inc
Salt Lake City, UT
05.2018 - Current
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Reservation Agent
Delta Air Lines, Inc
Salt Lake City, UT
09.2014 - 05.2018
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Booked reservation, handled all ticketing and reissue processes.
- Assisted the airport and/or overall operation with irregular operation resolution.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
Bachelor of Science -
Sacramento State University
Sacramento, CA06-1995
Skills
- High-energy attitude
- Courteous demeanor
- Positive and professional
- Adaptive team player
- Proficient in DL Term, SNAPP and Axis
- Problem Resolution
- Multi-Task Management
Languages
Spanish
Full Professional
Timeline
Customer Service Representative Gates, Ticket
Delta Air Lines, Inc
05.2018 - Current
Reservation Agent
Delta Air Lines, Inc
09.2014 - 05.2018
Bachelor of Science -
Sacramento State University
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