JADA JOHNSON
Aberdeen,MS
Summary
Energetic and reliable Customer Service Representative well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative & Sales Representative KellyConnect
01.2021 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed, scheduled and executed customer orders for new and established customers.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Engaged clients in person and over phone to answer questions and address complaints.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
- Resolved concerns with products or services to help with retention and drive sales.
Key Carrier
Dollar General
08.2019 - 07.2020
- Monitored incoming customer traffic to determine appropriate staffing
- Assisted upper management with reporting sales data, assessing employee performance and behavior
- Promoted new products and sales to encourage revenue growth and boost upselling
- Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate
- Taught staff how to handle difficult situations with calm and professionalism
- Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
Applebee's
10.2018 - 08.2019
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Operated POS terminals to input orders, split bills and calculate totals
- Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware
- Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages
- Promoted desserts, appetizers and specialty drinks
- Arranged each place setting attractively, using clean, chip-free plates and utensils.
Crew Leader
Wendy's Co
08.2016 - 05.2019
- Delegated daily tasks to team members to optimize team productivity
- Kept projects on track by resolving employee issues and complaints
- Inspected cleanliness, organization and safety of job sites after every shift
- Assisted team with job tasks as needed to complete project milestones or when employees were out sick
- Utilized highly effective communication skills to interact with all project stakeholders.
Customer Service Representative
SITEL Worldwide Corporation
01.2010 - 04.2019
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Evaluated customer account information to assess current issues and determine potential solutions.
Education
Bachelor of Science -
Mississippi State University
05.2023
High School Diploma - undefined
Aberdeen High School
05.2018
Skills
- Call center experience
- Credit card payment processing
- Shipping and receiving understanding
- Customer relations
- Sales expertise
- High-energy attitude
- Problem-solving abilities
- In-store support
- Customer Data Confidentiality
- POS Systems and Ordering Platforms
- Needs Assessment
Certification
- PT - Phlebotomy Technician
Timeline
Senior Customer Service Representative & Sales Representative KellyConnect
01.2021 - Current
Key Carrier
Dollar General
08.2019 - 07.2020
Applebee's
10.2018 - 08.2019
Crew Leader
Wendy's Co
08.2016 - 05.2019
Customer Service Representative
SITEL Worldwide Corporation
01.2010 - 04.2019
Bachelor of Science -
Mississippi State University
High School Diploma - undefined
Aberdeen High School
- PT - Phlebotomy Technician
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