Shawna Ralston
Beatrice,NE
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Overnight Team Lead
Conental Carbonic, Inc.
Beatrice, NE
01.2023 - 10.2024
- Provided leadership and guidance to overnight team members.
- Ensured compliance with company policies and procedures.
- Monitored workflow, productivity, and customer service levels.
- Trained new employees on safety protocols, job duties, and customer service standards.
- Resolved conflicts between staff members or customers in a professional manner.
- Completed paperwork accurately and timely according to established guidelines.
- Enforced safety rules among team members by conducting regular safety meetings.
- Reviewed logs for errors or inconsistencies before submitting them for review.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Direct Support Professional
Mosaic
Beatrice, NE
07.2023 - 09.2024
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted in planning and implementing recreational activities for participants.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Followed care plan and directions to administer medications.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Tracked and reported clients' progress based on observations and conversations.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
- Maintained detailed records of services performed on clients.
- Monitored clients' activity levels and helped prevent sedentary behavior.
Line Cook/Prep Cook
402 Bar & Grill
Beatrice, NE
05.2023 - 03.2024
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Ensured that all dishes were prepared according to recipe specifications.
- Adhered to sanitation policies at all times when handling food products.
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed proper food handling methods and maintained correct temperature of food products.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Received and stored food and supplies.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Trained new team members on proper meat and vegetable preparation techniques.
Custodial Specialist
Marsden West Building Maintence, LLC.
Albuquerque, NM
02.2021 - 05.2021
- Cleaned and sanitized restrooms, floors, walls, windows, surfaces, fixtures and equipment.
- Swept and vacuumed carpets in offices and hallways.
- Dusted furniture, window sills, ledges and blinds.
- Maintained a safe environment by using caution signs to alert people of wet flooring or other hazards.
- Restocked restroom supplies such as toilet paper, paper towels and soap dispensers.
- Ensured all chemicals were properly labeled and stored away from children's reach.
- Moved furniture when necessary for deep cleaning purposes.
- Followed all protocols for proper use of cleaning products.
- Provided excellent customer service by greeting people warmly upon entering the facility.
- Responded promptly to requests from customers or staff members.
- Attended training sessions to learn new techniques for efficient cleaning processes.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Maintained accountability for building keys, master keys and access cards.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Serviced, cleaned and restocked restrooms.
Education
High School Diploma -
Silver Lake Jr.-Sr. High School
Silver Lake, KS05-2000
Skills
- Strong leadership
- Goal Setting
- Multitasking
- Time management abilities
- Problem-Solving
- Effective Communication
- Inventory Management
- Professionalism
Certification
- Forklift Certified
- Mandt Certified
- 1st Aid/CPR Certified
- Proper Cleaning Tecqnics/Trained in Machinery & Chemicals, etc,
Timeline
Direct Support Professional
Mosaic
07.2023 - 09.2024
Line Cook/Prep Cook
402 Bar & Grill
05.2023 - 03.2024
Overnight Team Lead
Conental Carbonic, Inc.
01.2023 - 10.2024
Custodial Specialist
Marsden West Building Maintence, LLC.
02.2021 - 05.2021
- Forklift Certified
- Mandt Certified
- 1st Aid/CPR Certified
- Proper Cleaning Tecqnics/Trained in Machinery & Chemicals, etc,
High School Diploma -
Silver Lake Jr.-Sr. High School
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