Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

SHAWNA RICHARDS

Reynoldsburg,Ohio

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking and ready to join my next team.

Diligent Desired Position with solid background in maintaining security protocols and ensuring safety in various environments. Successfully managed access control and incident response, providing secure atmosphere. Demonstrated ability to handle high-pressure situations and effectively communicate with team members.

Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.

Vigilant security professional experienced in working independently to uphold tight security for Type facilities. Proficient in detecting and investigating violations, working with law enforcement agencies and rendering aid to distressed individuals. Fluent in Language with basic understanding of Language.

Skilled Armed Security Officer with knowledge of prevention strategies, investigative techniques and detainment procedures. Bringing superior work ethic and skills in observation. Looking to offer Number years of experience to Company to obtain permanent position.

Overview

5
5
years of professional experience

Work History

Armed Security Officer

Vets Securing America
07.2024 - Current
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
  • Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
  • Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.

Billing Specialist

Spectrum
Columbus, OH
05.2023 - 07.2024
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Fraud Specialist

JP Morgan Chase
Westerville, OH
05.2022 - 05.2023
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
  • Maintained detailed records of all detected fraud incidents for future reference and analysis.

Rewards Specialist

CX Loyalty
Westerville, OH
08.2019 - 05.2023
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Education

Diploma - undefined

Zanesville High School
Zanesville
06.1994

Skills

  • Friendly and Outgoing Attitude
  • Multitasking Skills
  • Excellent Communication Skills
  • Punctual
  • Customer Service Skills
  • Public safety
  • Body armor usage
  • Report writing
  • Incident documentation
  • Computer skills
  • Search and seizure
  • De-escalation techniques
  • Crowd control
  • Facility protection
  • Emergency response

LANGUAGES

English

Timeline

Armed Security Officer

Vets Securing America
07.2024 - Current

Billing Specialist

Spectrum
05.2023 - 07.2024

Fraud Specialist

JP Morgan Chase
05.2022 - 05.2023

Rewards Specialist

CX Loyalty
08.2019 - 05.2023

Diploma - undefined

Zanesville High School
SHAWNA RICHARDS