Shawna Richie
Tucson,AZ
Summary
Customer-focused professional with extensive experience in fast-paced retail and pharmacy settings. Expertise in resolving customer concerns, processing transactions accurately, and maintaining strong relationships through effective communication. Proven ability to exceed customer expectations while managing multiple priorities in high-volume environments. Recognized for adaptability, reliability, and a commitment to achieving customer satisfaction and performance goals.
Overview
16
16
years of professional experience
Work History
Front End Cashier
Fry's Food and Drug
Tucson, USA
02.2021 - 01.2024
- Scanned items and processed payments efficiently.
- Maintained accurate pricing and issued change and refunds.
- Welcomed customers and maintained an organized checkout area.
- Delivered outstanding customer service to maximize guest satisfaction.
Customer Service Associate / Western Union Agent
Fry's Food and Drug
Tucson, USA
02.2021 - 02.2023
- Managed returns and exchanges to ensure customer satisfaction and adherence to company policies.
- Processed money orders and managed cash transactions, ensuring accuracy and compliance with financial regulations.
- Managed returns and exchanges to ensure customer satisfaction and adherence to company policies.
- Updated inventory records for damaged or expired items to maintain stock integrity and facilitate efficient operations.
- Updated inventory records for damaged or expired items to maintain stock integrity and facilitate efficient operations.
Certified Pharmacy Technician
Genoa Pharmacy at La Frontera
Tucson, USA
02.2020 - 02.2021
- Prepared personalized blister packages for Pharmacist verification.
- Collaborated with mental health support staff, insurance companies and physicians to coordinate patient medication needs.
- Ensured quality care through communication with therapists and dependency coaches.
- Dual employment with Fry's at the time.
Certified Pharmacy Technician
Fry's Food and Drug
Tucson, USA
10.2007 - 01.2019
- Managed inventory to maintain optimal stock levels and minimize expired products.
- Facilitated submission of vaccine consent forms and prior authorizations to physicians for timely processing.
- Managed inventory efficiently, including order points and expiration.
- Promoted automatic refill and 90-day supply programs to enhance customer satisfaction.
- Forwarded vaccine consent forms and prior authorizations to physicians.
- Coordinated with healthcare providers and insurance companies to ensure prescriptions were completed without delays.
Education
Some College (No Degree) - Arts And Communication
Pima Community College
Tucson, AZSkills
- Cash handling
- Point of sale systems
- Inventory management
- Transaction processing
- Customer relationship management
- Refund management
- Effective communication
- Attention to detail
- Team collaboration
- Conflict resolution
- Patience and empathy
- Tact and diplomacy
- Returns and exchanges
- Team player attitude
- Staff supervision
- Building rapport
- Quick learner
- Opening and closing tasks
- Tactfulness
Accomplishments
- Consistently earned perfect scores during random inspections, known as 'shops,' across all departments.
- Featured on the company channel and presented to the company president as 'the ideal cashier,' due to excellent service, IPM scores and scanning accuracy.
- Developed a loyal customer base, with many customers specifically seeking my assistance over other employees whenever possible.
- Maintained company loyalty and dedication for nearly seventeen years.
- Recognized multiple times as 'Employee of the Month.'
- Cross-trained in nearly every grocery department.
Timeline
Front End Cashier
Fry's Food and Drug
02.2021 - 01.2024
Customer Service Associate / Western Union Agent
Fry's Food and Drug
02.2021 - 02.2023
Certified Pharmacy Technician
Genoa Pharmacy at La Frontera
02.2020 - 02.2021
Certified Pharmacy Technician
Fry's Food and Drug
10.2007 - 01.2019
Some College (No Degree) - Arts And Communication
Pima Community College