SHAWNA ROE
Mount Sterling,Ky
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of post-secondary education
8
8
years of professional experience
Work History
FLOAT/TELLER 1
TRADITIONAL BANK
02.2023 - Current
- Assisted customers with inquiries about banking services and addressed their financial needs through exceptional customer service.
- Demonstrated proficiency in banking systems to efficiently process transactions and support customer needs.
- Balanced cash drawers and verified daily teller totals with accuracy.
- Identified customer needs and referred relevant products or services to bankers, enhancing customer satisfaction.
- Resolved account questions and supported customers with clear, professional communication.
- Followed bank policies for currency handling, identification, and transaction security.
- Adhered to banking procedures to ensure compliance and security. banking procedures and regulations.
- Actively participated in team meetings providing feedback on best practices or process improvements that could be implemented.
Customer Service Representative
Dollar General
Frenchburg, Kentucky
07.2020 - 10.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer concerns using calm communication and store policies.
- Assisted Dollar General customers with questions, returns, and product locations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Collaborated with Dollar General team members to complete daily store tasks.
- Operated Dollar General cash register and processed payments accurately.
Cashier
IGA Supermarket
Frenchburg, Kentucky
01.2019 - 05.2020
- Processed cash transactions accurately at the register., card, and mobile payments with accurate till balancing.
- Organized and bagged customer purchases efficiently at checkout, ensuring smooth customer flow in checkout area.
- Bagged groceries carefully and organized checkout area for smooth customer flow.
- Resolved payment issues and coordinated with supervisors for complex register concerns to enhance transaction accuracy.
- Restocked nearby impulse items and maintained clean, orderly cashier stations.
- Restocked inventory and maintained orderly cashier stations to support continuous sales operations.
Education
Associate of Science - Business Management
Maysville Community And Technical College
Maysville, KY 02.2026 - 10.2026
Certificate - Real Estate
The CE Shop
10.2024 - 10.2025
High School Diploma -
Menifee County High School
Frenchburg, Kentucky 08.2007 - 05.2020
Skills
- Customer service
- Financial software expertise
- Adherence to regulations
- Excellent communication skills
- Attention to detail
- Time management skills
- Team player
- Conflict management
- Computer proficiency
- Word and Excel proficiency
- Real estate knowledge
Timeline
Associate of Science - Business Management
Maysville Community And Technical College
02.2026 - 10.2026
Certificate - Real Estate
The CE Shop
10.2024 - 10.2025
FLOAT/TELLER 1
TRADITIONAL BANK
02.2023 - Current
Customer Service Representative
Dollar General
07.2020 - 10.2021
Cashier
IGA Supermarket
01.2019 - 05.2020
High School Diploma -
Menifee County High School
08.2007 - 05.2020