LANA ROSARIO

• Support of Midwest VP and team of 150+ local and overseas
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Facilitated collaboration within team by organizing regular meetings and tracking project progress.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
• Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.

• Oversaw personal and professional calendars and coordinated appointments for future events. (Outlook, Gmail, Calendly)
• Expense report and reconciliation.
• Screen and assess candidates, schedule and coordinate employee and contractor interviews, track status of candidate.
• Sourced a diverse pool of candidates by using a variety of methods which include internet searches, social media, Indeed, LinkedIn, Recruitee, Red Ballon, cold calling, and community networking.
• Mentored new recruiters on processes and protocols. Trained in strategic resources including tools utilized for outbound sourcing, onboarding and the technology used to manage recruiting efforts.
• Coordinated with managers to forecast future hiring needs. Provides advice regarding talent acquisition matters.
• Developed strategic communication and marketing plans. Social media content creation, management, and communication (Canva).
• Negotiated contracts and timelines with service providers such as printers.
• Worked in a fast-paced/high energy work environment and prioritized multiple functions and tasks.
• Client tracking and mass mailings.
• Run personal errands including pet sitting, shopping, and other necessities.
• Small business and individual tax preparation and filing (2005-2019)

• Performed field calculations to complete assessments.
• Managed a high volume of calls daily while maintaining professionalism and efficiency.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
• Called prospective customers in designated market area to qualify leads.
• Improved call script effectiveness, leading to more engaging and persuasive conversation with prospects.
• Utilized customer feedback to improve call strategies, resulting in more tailored communication approach.
• Adapted communication style to match customer preferences, increasing rapport and trust.
• Overcame objections using friendly, persuasive strategies.
• Documented customer interactions and transactions, maintaining accurate records of all dealings.
• Delivered scripted multiple-choice questions over the telephone
• Accurately record customer responses via Livevox and COS
• Positively engage with the public while remaining neutral and unbiased

• Floating Administrative Assistant for the executive of the Medical Trials Team. Support 1 Associate Director, 2 Senior Managers, 5 Managers, and their teams.
  
• Calendaring/scheduling/general clerical
  
• Review PO Requests and enter in Inventory as applicable
  
• Internal report creation and distribution
  
• Responsible for entry of case information in AEGIS
  
• Database management and tracking

• Excel reports and PowerPoint presentations
• Improved document processing speed by introducing automated templates for routine correspondence.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Developed filing system for historical documents, preserving important company records and improving access to information.
• Maintained inventory of office supplies and placed orders.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Answered multi-line phone system, routing calls, delivering messages to staff.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
• Assisted coworkers and staff members with special tasks on daily basis.