Lori Cosentino
Bayonet Point,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Business Mentor Coaching
Freedom Mentor, Commercial Property Advisors
05.2009 - 09.2023
- Live Chat Support
- Customer Support both inbound and out bound calls
- Appointment Setting
- Lead Management
- Helping to Upsell current students to higher level of educational packages
- Confirmation and Compliance Calls
- Calls for retention to deescalate issues of cancelling
- Hiring, Training both support staff and sales floor
- Virtual Home Office
- Managed over 50 Customer Calls per day
Marketing Manager
Direct Check Marketing
09.2004 - 10.2009
- Hiring, training for established call room
- Interview and Train Phone Agents
- Managed staff to achieve numbers needed
- Performed daily Confirmations and compliance calls
- Payroll, HR, call room Management
- Lead Management for Increasing DPL
Education
Associate of Arts - Business Administration
St John's University
New York, NY06.1982
Skills
- Coaching and Development
- Data Entry
- Human Resources
- Compliance Training
- Appointment Scheduling
- Data Collection
- Scheduling
- Quality Control
- Professional Telephone Demeanor
- Salesforce CRM System Proficiency
- Customer Service
- Customer Relations
- Call Center Operations
- Lead Generation
- Customer Service
- Lead Generation
Timeline
Business Mentor Coaching
Freedom Mentor, Commercial Property Advisors
05.2009 - 09.2023
Marketing Manager
Direct Check Marketing
09.2004 - 10.2009
Associate of Arts - Business Administration
St John's University
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