Lori Cosentino
Bayonet Point,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Business Mentor Coaching
Freedom Mentor, Commercial Property Advisors
Miami, Florida
05.2009 - 09.2023
- Live Chat Support
- Customer Support both inbound and out bound calls
- Appointment Setting
- Lead Management
- Helping to Upsell current students to higher level of educational packages
- Confirmation and Compliance Calls
- Calls for retention to deescalate issues of cancelling
- Hiring, Training both support staff and sales floor
- Virtual Home Office
- Managed over 50 Customer Calls per day
Marketing Manager
Direct Check Marketing
Largo, Florida
09.2004 - 10.2009
- Hiring, training for established call room
- Interview and Train Phone Agents
- Managed staff to achieve numbers needed
- Performed daily Confirmations and compliance calls
- Payroll, HR, call room Management
- Lead Management for Increasing DPL
Education
Associate of Arts - Business Administration
St John's University
New York, NY06.1982
Skills
- Coaching and Development
- Data Entry
- Human Resources
- Compliance Training
- Appointment Scheduling
- Data Collection
- Scheduling
- Quality Control
- Professional Telephone Demeanor
- Salesforce CRM System Proficiency
- Customer Service
- Customer Relations
- Call Center Operations
- Lead Generation
- Customer Service
- Lead Generation
Timeline
Business Mentor Coaching
Freedom Mentor, Commercial Property Advisors
05.2009 - 09.2023
Marketing Manager
Direct Check Marketing
09.2004 - 10.2009
Associate of Arts - Business Administration
St John's University