Shawna Schueler
Winona ,MN
Summary
Detail-oriented professional with experience supporting projects, customer relationships, and business operations. Skilled in coordinating multiple priorities, analyzing and reporting data, and maintaining effective communication across teams. Proficient in CRM systems and process management, with a strong ability to identify solutions, improve efficiency, and support successful project outcomes. Known for being adaptable, organized, and committed to delivering high-quality results.
Overview
13
13
years of professional experience
Work History
Project Management Coordinator
Stryker
02.2025 - 05.2026
- Facilitated the planning and execution of national medical education events by coordinating invitations, logistics, invoicing, digital systems, and reporting activities.
- Supported project management efforts by preparing status updates, maintaining project documentation, and managing project-related materials.
- Coordinated cross-functional communication and facilitated team meetings to ensure alignment on project goals, timelines, risks, and deliverables throughout the project lifecycle.
- Collected, validated, and organized project data while developing collaborative documents and data-driven reports to support decision-making and project objectives.
- Managed project timelines by monitoring deadlines, tracking milestones, and adjusting workflows to ensure the timely completion of deliverables.
- Coordinated multiple projects from initiation through delivery, prioritizing tasks, facilitating collaboration across teams, and ensuring alignment with project goals.
Senior Representative, Customer Service
Stryker
09.2024 - 12.2024
- Worked with new users to register and set up accounts on the platform.
- Managed the workflow process of patient specific items to our manufacturing teams.
- Assisted in correlating account data between different internal systems.
- Documented relevant information and ensured customer is communicated with in a timely manner.
- Resolved customer reported issues while working closely with the Engineering, SE and other cross functional teams.
- Ensured that customers were treated with the highest degree of respect and drove operational excellence through quality closures and proper escalation of issues.
- Promptly provided ETA and tracking information for patient specific items.
- Proactively reached out to customers when there were delays.
- Managed incoming emails and phone calls that required support.
- Maintained confidentiality regarding proprietary, sales, confidential company information, and patient data.
Sales Support Representative
CodaBow International, LLC
02.2022 - 09.2024
- Processed and reviewed pending orders to verify adherence to fulfillment schedule.
- Streamlined order processing procedures for increased efficiency and accuracy.
- Facilitated communication between sales representatives and other departments to ensure seamless order fulfillment processes.
- Oversaw accounts receivable processes to ensure timely collection of outstanding payments.
- Evaluated internal processes regularly, recommending improvements that led to increased efficiency in daily operations.
- Assisted in the launch of new products, successfully marketing them to target audiences.
- Collaborated with the sales team to develop targeted strategies, increasing overall revenue.
- Maintained and optimized a detailed database of customer contacts, prioritizing prompt follow-up actions for lead conversion.
- Developed and maintained customer rapport by managing account inquiries and service resolutions via regular email and phone interactions.
- Educated customers on products and their specific design purposes to promote understanding of each product and increase sales.
Team Lead
Sugar Loaf Senior Living
07.2021 - 02.2022
- Performed weekly medication audits and weekly tenant assessments
- Updated and organized tenant's charts and health records
- Participated in care conferences with family members of tenants as well as interviews of potential new hires
- Oriented and trained new team members
- Monitored and evaluated employees skills and knowledge regularly by completing monthly employee evaluations
- Mentoring those will lagging skills
- Took on many additional job duties in different departments
Home Health Aide
Sugar Loaf Senior Living
09.2013 - 07.2021
- Administered prescribed medications under direction of physician
- Completed medical and program reports and maintained records following clinic standard operating procedures
- Assisted tenants with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions
Education
Associate of Applied Science - Business Management
Minnesota State Southeast Technical College
Winona, MN12.2023
Skills
- Proficient in CRM software
- Experienced with Microsoft applications
- Account management
- Customer Order Management
- Customer relations
- Interpersonal communication
- Team collaboration
- Adaptability
- Effective complaint resolution
- Customer engagement techniques
- Detail-oriented
- Project coordination
Accomplishments
- Selected as an organizational representative to brief a State Senator on the effects of COVID-19 on long-term care facilities and healthcare staff.
- Received award for "Service Excellence"
Timeline
Project Management Coordinator
Stryker
02.2025 - 05.2026
Senior Representative, Customer Service
Stryker
09.2024 - 12.2024
Sales Support Representative
CodaBow International, LLC
02.2022 - 09.2024
Team Lead
Sugar Loaf Senior Living
07.2021 - 02.2022
Home Health Aide
Sugar Loaf Senior Living
09.2013 - 07.2021
Associate of Applied Science - Business Management
Minnesota State Southeast Technical College