Shawna Scott
Brooklyn,NY
Summary
Proficient yet compassionate leader with a 7 year track record working in shelter. Obtaining the ability to oversee shelter operations while enhancing program effectiveness. Excelled in recruiting and leading diverse teams, demonstrating exceptional organizational and communication skills. Skilled in Microsoft Office, with a deep commitment to serving disadvantaged populations. Achieved significant improvements in resident outcomes through empathetic, trauma-informed approaches.
Overview
7
7
years of professional experience
Work History
ASSISTANT PROGRAM DIRECTOR/DIRECTOR OF SOCIAL SER
ACACIA NETWORK HOUSING
2022.10 - Current
- Oversee the day-to-day operations of the shelter, ensuring a safe, clean, and welcoming environment for residents.
- Provide leadership and direction to shelter staff, fostering a positive and inclusive work environment.
- Recruit, train, supervise, and evaluate staff, ensuring appropriate staffing levels and professional development opportunities.
- Monitor and evaluate program effectiveness, making adjustments as needed to improve outcomes for residents.
- Address and resolve resident concerns and conflicts, providing mediation and support as needed.
- Prepare and submit required reports to funding agencies, government bodies, and the organization’s leadership.
SENIOR HOUSING COORDINATOR
INSTITUTE FOR COMMUNITY LIVING
2018.10 - 2022.09
- Input clients notes into CARES
- Oversaw housing plans for over 100 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Directly supervised Housing Coordinators to address: (a) length of stay, including barriers to attaining employment and housing goals; (b) the clinical status of residents; (c) service plan reviews; and (d) coordination with other staff
- Collaborated with case managers to identify client barriers and establish goals
HOUSING SPECIALIST
INSTITUTE FOR COMMUNITY LIVING
2017.07 - 2018.10
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Coordinated with local agencies to provide housing and prevent and decrease homelessness
- Sought out affordable housing options and residences for people in need.
Education
Master of Science - SOCIAL WORK
CAPELLA UNIVERSITY
Minneapolis, MN09.2024
Bachelor of Science - SOCIAL WORK
CUNY YORK COLLEGE
Jamaica, NY12.2021
Skills
- Excellent computer skills including proficiency in Microsoft Word, Excel and PowerPoint;
- Excellent verbal and written communication skills, with a focus on empathetic, face-to-face interactions with shelter residents;
- Outstanding leadership abilities in managing both staff and residents, combined with a deep personal commitment to serving the poor and disadvantaged
- Trauma-informed
- History of working with MICA population
- Ability to collaborate effectively within a team of professionals in a culturally diverse environment
Timeline
ASSISTANT PROGRAM DIRECTOR/DIRECTOR OF SOCIAL SER
ACACIA NETWORK HOUSING
2022.10 - Current
SENIOR HOUSING COORDINATOR
INSTITUTE FOR COMMUNITY LIVING
2018.10 - 2022.09
HOUSING SPECIALIST
INSTITUTE FOR COMMUNITY LIVING
2017.07 - 2018.10
Master of Science - SOCIAL WORK
CAPELLA UNIVERSITY
Bachelor of Science - SOCIAL WORK
CUNY YORK COLLEGE
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