Shawna Shepherd
Starke,FL
Summary
I am a reliable employee and quick to learn. Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at Lori's Lighted D'lites. Skilled in software automation and expert problem-solving, I excel in multitasking and adaptability, significantly improving project outcomes and efficiency. Achieved notable cost reductions through strategic vendor negotiations and technology implementations, underscoring a commitment to quality and detail.
Overview
14
14
years of professional experience
Work History
Light Specialist
Lori's Lighted D'lites
Lawtey, FL
08.2020 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Increased efficiency by automating routine tasks with software solutions.
Server/Bartender
The Downtown Grill
Starke, FL
09.2017 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Photo Lab Manager
Wal Mart 1283
Starke, FL
06.2010 - 07.2015
- Established preventative maintenance routines on all equipment, reducing unexpected breakdowns and costly downtime incidents significantly.
- Facilitated open communication channels among team members which resulted in better collaboration towards achieving common goals.
- Collaborated with marketing teams to create promotional materials showcasing the lab''s capabilities, attracting new clientele.
- Developed strong relationships with vendors to secure competitive pricing on materials, contributing to overall cost reduction.
- Evaluated and implemented new technologies to stay competitive in an evolving marketplace, ensuring the lab maintained a cutting-edge reputation.
- Maintained accurate records of all completed projects, providing valuable data for future reference or analysis purposes.
Education
High School Diploma - General Studies
Bradford High School
Starke, FL06.2017
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Proficient in Software
- Multitasking Abilities
- Attention to Detail
- Reliability
- Adaptability and Flexibility
Additional Information
Proficient in Adobe, Excel and Microsoft Word.
Timeline
Light Specialist
Lori's Lighted D'lites
08.2020 - Current
Server/Bartender
The Downtown Grill
09.2017 - 12.2020
Photo Lab Manager
Wal Mart 1283
06.2010 - 07.2015
High School Diploma - General Studies
Bradford High School