Shawna Smith
Burnsville,MN
Overview
28
28
years of professional experience
Work History
Office Manager
Tranquility Dental
10.2019 - Current
- Presented extensive treatment plans.
- Increased overall productivity through effective oversight of daily operations.
- Coordinated and held office events and monthly meetings.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Processed insurance claims, payments, denials and patient statements.
- Created monthly goals for production and collections.
- Handled patient emergency calls efficiently.
Practice Manager
Perio Partner
10.2018 - 10.2019
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Presented extensive treatment plans including financial documents, pre and post operative instructions and scheduling.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
Administrative Assistant
Bomstad Dental
10.2017 - 10.2018
- Handled all patient calls and emergencies.
- Assisted Dentist chairside as needed.
- Executed detailed data entry, maintaining comprehensive records
- Processed dental insurance claims.
- Production charts for team members.
- Held morning team meetings.
CRDA
Northwoods Dental
04.1997 - 07.2002
- Lead Assistant
- Skilled at working independently and collaboratively in a team environment.
- Expanded functions
- Assisted with day-to-day operations, including ordering, scheduling and production charting.
- Passionate about patient care and education.
Internships
Mayo Clinic Orthodontic Department
Mayo Clinic Oral Surgery
References
Kristin Bilardi
Dental Hygienist
(931)-237-8160
Andrea Gahn
LDA
(507) 995-4373
Olivia Bergman
Hygienist
(575) 564-9528
Timeline
Office Manager
Tranquility Dental
10.2019 - Current
Practice Manager
Perio Partner
10.2018 - 10.2019
Administrative Assistant
Bomstad Dental
10.2017 - 10.2018
CRDA
Northwoods Dental
04.1997 - 07.2002