Overview
Work History
Internships
References
Timeline
OfficeManager

Shawna Smith

Burnsville,MN

Overview

28
28
years of professional experience

Work History

Office Manager

Tranquility Dental
10.2019 - Current
  • Presented extensive treatment plans.
  • Increased overall productivity through effective oversight of daily operations.
  • Coordinated and held office events and monthly meetings.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Processed insurance claims, payments, denials and patient statements.
  • Created monthly goals for production and collections.
  • Handled patient emergency calls efficiently.

Practice Manager

Perio Partner
10.2018 - 10.2019
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Presented extensive treatment plans including financial documents, pre and post operative instructions and scheduling.
  • Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.

Administrative Assistant

Bomstad Dental
10.2017 - 10.2018
  • Handled all patient calls and emergencies.
  • Assisted Dentist chairside as needed.
  • Executed detailed data entry, maintaining comprehensive records
  • Processed dental insurance claims.
  • Production charts for team members.
  • Held morning team meetings.

CRDA

Northwoods Dental
04.1997 - 07.2002
  • Lead Assistant
  • Skilled at working independently and collaboratively in a team environment.
  • Expanded functions
  • Assisted with day-to-day operations, including ordering, scheduling and production charting.
  • Passionate about patient care and education.

Internships

Mayo Clinic Orthodontic Department

Mayo Clinic Oral Surgery

References

Kristin Bilardi

Dental Hygienist

(931)-237-8160


Andrea Gahn

LDA

(507) 995-4373


Olivia Bergman

Hygienist

(575) 564-9528

Timeline

Office Manager

Tranquility Dental
10.2019 - Current

Practice Manager

Perio Partner
10.2018 - 10.2019

Administrative Assistant

Bomstad Dental
10.2017 - 10.2018

CRDA

Northwoods Dental
04.1997 - 07.2002

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Shawna Smith