Shawna Splawn
Buckley,MI
Summary
Dynamic and detail-oriented professional with proven success at TrulyFree in order processing and customer satisfaction. Skilled in order fulfillment and relationship building, I consistently enhanced customer experiences through efficient order management and effective communication. Recognized for reliability and teamwork, I thrive in fast-paced environments while maintaining high-quality standards.
Overview
8
8
years of professional experience
Work History
Order Processor
TrulyFree
Williamsburg, MI
11.2019 - Current
- Processed customer orders efficiently using order management systems.
- Monitored inventory levels, coordinating restocking efforts as needed.
- Resolved customer inquiries regarding order status and delivery timelines.
- Assisted in training new team members on order processing protocols.
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Processed customer orders in line with established policies and procedures.
Cashier
Menards
Traverse City, MI
08.2017 - 08.2019
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment.
- Collaborated with team members to restock shelves and maintain inventory levels during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Main -
Germantown High School
Germantown, TN1990
Skills
- Teamwork orientation
- Order picking
- Picking orders
- Shipment processing
- Tracking packages
- Order tracking
- Preparing boxes
- Following pick sheets
- Preparing packages
- Fulfillment management
- Order processing
- Attention to detail
- Quality assurance
- Dependable and responsible
- Work prioritization
- Order fulfillment
- Flexible schedule
- Relationship building
- Organization skills
- Teamwork
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Active listening
Timeline
Order Processor
TrulyFree
11.2019 - Current
Cashier
Menards
08.2017 - 08.2019
Main -
Germantown High School