Shawna Tousignant
Mapleton,MN
Summary
Detail-oriented Supervisor with exceptional communication and organizational skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Diligent trainer and mentor with exceptional management abilities
Overview
10
10
years of professional experience
Work History
Family, Friend, and Neighbor Childcare Navigator
Families First of Minnesota
11.2023 - Current
- Deliver any health & safety or developmental items that a FFN/LNL provider asked for
- Provide CPR/first aid training to FFN/LNL providers at no cost
- Attend local meetings with county employees to collaborate and work towards a common goal
- Research local agencies that focus on families and young children (birth to 5 years)
- Collaborate with other local agencies to provide information about services for FFN/LNL work
- Attend community outreach events in order to help educate individuals on our service
Lead Desk Operations Specialist
Mayo Clinic Health Systems
06.2022 - 11.2023
- Verify demographic and insurance eligibility information upon arrival
- Approve/deny PTO requests and ensure accurate coverage for the front desk
- Effectively communicate with patients and explain medical terms to patients when questions arise
- Complete no show report and send letters to appropriate patients
- Attend meetings about upcoming changes and assist staff as changes occur
- Verify accurate daily electronic money drawer
Patient Financial Services Representative
Mankato Clinic
03.2021 - 03.2022
- Assist patients with understanding their bill and answering questions about services received
- Process payments for patients and give them receipts for verification
- Answer incoming calls from departments to notify patients of outstanding balance and payment options
- Form letters to be sent out for collections on overdue balances
- Adhere to HIPAA laws and keep all information confidential
Training Supervisor
BioLife Plasma Services
09.2014 - 03.2021
- Maintain accurate training documents for inspections (FDA, EMA, PQAG, etc.)
- Create center training plans that adhere to inspection regulations and center needs
- Assist new employees with online training system and current employees with annual trainings
- Attend monthly training calls and distance learning courses
- Maintain a clean and organized workspace in all areas of the center (5S)
- Perform all job duties per all center policies, protocols, and standard operating procedures (SOPs)
- Providing excellent customer service to all donors in the building or over the phone
- Encouraging and maintaining teamwork and a positive work environment
Education
Bachelors of Science - Family Consumer Science, Child Development and Family Studies, Psychology
Minnesota State University
Mankato, MN12-2012
Skills
- Effective Leadership
- Problem solving
- Strong Written Communication
- Strategic Delegation Skills
- Accurate Documentation
- Excellent Customer Service
Timeline
Family, Friend, and Neighbor Childcare Navigator
Families First of Minnesota
11.2023 - Current
Lead Desk Operations Specialist
Mayo Clinic Health Systems
06.2022 - 11.2023
Patient Financial Services Representative
Mankato Clinic
03.2021 - 03.2022
Training Supervisor
BioLife Plasma Services
09.2014 - 03.2021
Bachelors of Science - Family Consumer Science, Child Development and Family Studies, Psychology
Minnesota State University
Similar Profiles
Tammy RayTammy Ray
Early Head Start Teacher at Families First Of MinnesotaEarly Head Start Teacher at Families First Of Minnesota
Morgan KovarMorgan Kovar
Nanny – Seasonal / Summer at Residences of families |East Grand Forks/Minneapolis MinnesotaNanny – Seasonal / Summer at Residences of families |East Grand Forks/Minneapolis Minnesota
CARRIE HAMBERG-FRIEDCARRIE HAMBERG-FRIED
Early Head Start Teacher at Families First Of Southern MinnesotaEarly Head Start Teacher at Families First Of Southern Minnesota
Jane KlenkJane Klenk
Art Director at The Occasions GroupArt Director at The Occasions Group
Megan DevensMegan Devens
Medication Passer/Caregiver at New Perspective Senior LivingMedication Passer/Caregiver at New Perspective Senior Living